Customer Service Assistant Job at Tanga-Uwasa - Career Opportunity in Tanzania
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Vacancy title:
Customer Service Assistant

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Admin & Office ]

Jobs at:

Tanga-Uwasa

Deadline of this Job:
26 April 2021  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Wednesday, April 14, 2021 , Base Salary: Not Disclosed


JOB DETAILS:

Job Description
POST CUSTOMER SERVICE ASSISTANT II – 1 POST
POST CATEGORY(S) ENGINEERING AND CONSTRUCTION
EMPLOYER Tanga Urban Water Supply and Sanitation Authority(Tanga-Uwasa)
APPLICATION TIMELINE: 2021-04-12 2021-04-26 .

Duties and Responsibilities
• Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;
• Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;
• Provides information on the Authority’s services to walk-in customers;
• Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;
• Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;
• Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
• Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;
• Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
• Performs such other related duties as may be assigned by the Customer Services Manager from time to time


Job Skills : Not Specified


Qualification and Experience
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing /Pipe Fittings or any other relevant qualifications from a recognized Institution.


Job Experience: No Requirements

Work Hours: 8


Level of Education:
High School

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Job application procedure
Interested Applicants please visit: http://portal.ajira.go.tz/index.php/advert/display_advert/3429 


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Job Info
Job Category: Administrative jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 26 April 2021
Duty Station: Dar es Salaam
Posted: 14-04-2021
No of Jobs: 1
Start Publishing: 14-04-2021
Stop Publishing (Put date of 2030): 14-04-2065
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