Customer Service Officer job at Alaf
Website :
298 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Customer Service Officer

[ Type: FULL TIME , Industry: Engineering Services , Category: Customer Service ]

Jobs at:

Alaf

Deadline of this Job:
Monday, July 24 2023 

Duty Station:
Within Tanzania , Dar es Salaam, East Africa

Summary
Date Posted: Thursday, July 13 2023, Base Salary: Not Disclosed

Similar Jobs in Tanzania
Learn more about ALAF Limited Tanzania
ALAF Limited Tanzania jobs in Tanzania


JOB DETAILS:
Description
Responsibility for Internal/External Relations
• Internal: Coordination with, procurement, logistics, production, warehousing, construction, and design team
• External: Coordination with suppliers of SBS products

Operational Responsibilities/Tasks
Develop Production Plans
• Manage the planning and execution stage of the customer order from order entry to shipment.
• Plan and develop materials management and production schedules as per order and client requirements.

Manage the Supply Chain Stage.
• Release production orders on external and internal suppliers, as per design BOQ and drawings
• Plan and arrange for dispatches in close coordination with Logistics and procurement team.
• Ensure all required tools, machinery, and materials are delivered to the site on time.

Manage Construction Stage – Drawings and Materials Scheduling.
• Carefully inspects all drawings before they are implemented and ensure all required client approvals are in place, in close coordination with the sales team.
• Arrange materials flows, tools, machinery, etc, and decide how other functions, will support ongoing operations in consultation with the construction Engineer/ Manager.
• Carefully evaluate the construction activity and stages for each project and prepare scheduling of materials production, sourcing, and dispatches in close coordination with the project Management team.

Manage Customer complaints.
• Address customer complaints
• Raise and close complaint tickets in SAP and propose a resolution in consultation with QA/QC, construction, design, and other stakeholders, as deemed fit.

Record & documents.
• Responsible for raising Tax invoices for the orders.
• Responsible for submission of Tax invoices, Delivery Notes, etc as per the contract terms to the customer
• Responsible for bookkeeping and recording all documents

Communicate with Team Leadership
• Arrange Weekly meetings with all parties involved in a construction project.
• Provide necessary status updates and respond to questions from contractors, and clients, in consultation with the construction engineer.
• Furthermore, regularly assess all projects to suggest different cost-saving techniques for a project.
• Send weekly project reports to their construction manager/ Manager In-charge/Head of department.

Responsibility for Physical Assets
• Making sure that Office assets & equipment are efficiently used.

Working conditions
• Works from a great ambiance office with less risk/Ergonomic risk.
• Has out-of-office or field activities
• Requirements
• Degree in Engineering (Civil, Structural), Masters/ MBA SCM will be added advantage.
• General work experience of 10-15 years’ experience
• Industry experience – 10 years
• Civil & structural Engineering Core Competency of the highest degree
• Well Versed with drafting software AutoCAD/ArchiCAD
• Ability to perform under pressure with accuracy.
• Ability to be creative.
• Commercial Awareness skills
• Team oriented.
• Excellent Mathematical Skills and Project and Budget Management Skills
• Proficient in Microsoft Office
• Basic Microsoft Office (Excel, Word, PowerPoint)
• MS Project Management



Work Hours: 8


Experience in Months: 120

Level of Education:
Bachelor Degree

Job application procedure
Interested applicants Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Monday, July 24 2023
Duty Station: Dar es Salaam
Posted: 13-07-2023
No of Jobs: 1
Start Publishing: 13-07-2023
Stop Publishing (Put date of 2030): 13-07-2077
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.