Summary
Date Posted: Friday, November 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Responsibilities:
• Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations.
• Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
• Effectively partner with Services leadership to help build out your practice.
• Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
• Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives
• Ability to manage a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations
• Ability to travel 25% of the time

Preferred Qualifications & Skills:
• 8+ years of consulting engagement delivery leadership experience
• Demonstrated the ability with establishing and leading high growth practices
• Technical understanding to evangelize our vision and implement it into project/account planning
• Engagement Planning - technical understanding, strategic mindset, translating Elastic vision into a tangible project plan
• Experience in executing projects from beginning to end with a strong prioritization and time management POV
• Good Change Management skills
• Engagement Execution - identify and mitigate risk, status reporting, and operations
• Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practice
• Track record of improving high pressure or at-risk accounts when necessary
• Expertise in specific industry sectors preferred.
• Highly collaborative and excels in a complex, matrixed environment
• Professional Services Automation (PSA) experience
• Bachelor’s degree in information technology or computer science or equivalent experience
• PMP/Scrum master certifications preferred
• Ability to thrive in a fast-paced, unpredictable environment
• Fluency in French, Spanish or Italian


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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