Vacancy title:
Front Office Manager

Jobs at:
Marriott International

Deadline of this Job:
5th October, 2018

Duty Station:
Dar es Salaam, Tanzania

Summary
Date Posted: 27th September 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:

JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

• Education and Experience
  
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  OR 2-year degree from an accredited university in Hotel and Restaurant
• Management, Hospitality, Business Administration, or related major; no work experience required.
  
• French, Arabic & English required
  

CORE WORK ACTIVITIES

• Maintaining Guest Services and Front Desk Goals
  
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
  
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  
• Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
  

ADDITIONAL RESPONSIBILITIES

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  
• Analyzes information and evaluating results to choose the best solution and solve problems.
  
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  
• Performs all duties at the Front Desk as necessary.
  
• Runs Front Desk shifts whenever necessary.
  
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  
• The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.