Summary
Date Posted: Wednesday, March 11, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. .

Job Description
Reporting to Head of Retail banking, Head of Customer network & Business Development has responsibilities:
• To drive and deliver performance in Sales, customer management / experience, operations, controls and expense management for Branch Network.
• To manage the bank’s service channel as a pan bank service outlet.
• To meet and exceed the P&L targets assigned by NBC.
• To device and implement Sales and Service strategy and optimize the Customer Network – This includes Branch Network, ATM Network, Alternate / Digital Channels including Agency Banking etc.
• To provide business leadership & operational excellence to all customers including internal customers (staff).
• To develop, enhance and implement an effective / robust controls and processes across the customer network, direct sales and products for NBC.
• To ensure all local regulations and corporate policies are adhered to in customer network.
• Development and Implement of Branch Network Strategy (Physical / Digital), in line with Retail Banking strategy
• Manage the customer Network Team across the entire NBC network towards the Banks strategic Objectives.
• The main purpose is Loan and Advances, Deposit and alternative product growth at allotted branches
• This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches

Job Skills: Not Specified

Qualifications
Agile ways of working (Meets all of the requirements), Analytical Thinking - Advanced (Meets all of the requirements), Bachelor's Degree, Commercial mindset - Senior (Meets all of the requirements), Customer Excellence - Service Management (Meets all of the requirements), Experience in a similar environment at management level, Leading people - Leadership level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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