Vacancy title:
ICT Officer Grade II (Hardware Maintenance)

[Type: FULL_TIME, Industry: Information Technology, Category: Computer & IT]

Jobs at:
KCMC University

Deadline of this Job:
Monday, May 5 2025

Duty Station:
Dar es salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, April 23 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsibility:

Duties and Responsibilities

• Routine Maintenance & Support
  Perform regular cleaning, diagnostics, and preventive maintenance on hardware devices such as computers, printers, servers, monitors, photocopiers, projectors, and TVs to ensure their smooth operation in academic and research settings.
• Troubleshooting and Repairs
  Quickly diagnose and resolve hardware issues, minimizing downtime for students and faculty. This includes resolving issues like paper jams, ink issues, projector malfunction, and TV connectivity problems.
• Installation and Configuration
  Install new hardware devices and configure them for use in classrooms, labs, and research areas. This includes setting up projectors, printers, copiers, and interactive boards.
• Technical Support
  Provide on-demand technical support to faculty, staff, and students experiencing hardware-related problems, ensuring minimal disruption to academic activities.
• Train end users
  Provide training to end users on new device and new hardware installed
• Hardware Inventory Management
  Track and manage hardware assets across the campus, ensuring that all devices are operational and properly maintained. Handle hardware procurement and stock management.
• Documentation
  Maintain clear records of repairs, maintenance schedules, and inventory for all hardware used in teaching, learning, and research environments.

Skill :

Knowledge, Technical Skills and Abilities

Technical Skills

• Hardware Troubleshooting & Support
  Strong understanding of and ability to support various office and classroom’s hardware devices such as printers, copiers, projectors, interactive whiteboards, smart TVs, and AV systems used across campus.
  Proven ability to diagnose and resolve issues related to hardware functionality, ensuring minimal disruption to university activities. This includes issues such as paper jams in printers, connectivity problems with projectors or smart TVs, and malfunctioning interactive displays.
• Printer and Copier Maintenance and Support
  Hands-on experience supporting different types of printers and copiers (e.g., network printers, multifunction printers, laser and inkjet printers).
  Capability to troubleshoot, perform routine maintenance (e.g., replacing toner, fixing paper jams), and ensure devices are networked correctly for optimal usage by faculty, staff, and students.
• Projector and Audio-Visual Equipment Support
  Experience in setting up, configuring, and maintaining projectors, AV equipment, and audio systems used in classrooms, lecture halls, and conference rooms.
  Ability to troubleshoot common issues such as lamp failure, connectivity problems, and display issues during lectures or events.
• TVs and Interactive Whiteboards Support
  Support for smart TVs and interactive whiteboards, ensuring they are integrated and functioning properly for teaching and learning.
  Troubleshooting issues related to connectivity, display resolution, and device configurations for optimal use in educational settings.
• Preventive Maintenance
  Perform routine preventive maintenance on devices (e.g., cleaning, software updates, calibration) to extend their lifespan and reduce the frequency of breakdowns.
  Ensure all devices are properly maintained to prevent unexpected failures, allowing teaching, learning, and research activities to continue uninterrupted.
• Technical Documentation & Reporting
  Maintain accurate records of hardware repairs, part replacements, and preventive maintenance schedules.
  Provide reports on hardware usage and any technical issues that may affect university operations.Soft Skills and Abilities
• Problem-Solving & Critical Thinking
  Ability to quickly assess and resolve hardware issues to ensure minimal disruption in university activities such as lectures, research, and student work.
• Attention to Detail
  Ensure all hardware devices are functioning optimally and that all maintenance tasks are completed correctly.
• Effective Communication
  Ability to communicate clearly with faculty, staff, and students to understand their hardware issues and provide solutions in a timely manner.
• Customer Service Orientation
  Strong interpersonal skills to assist end-users with hardware issues and deliver a positive experience across the university.
• Team Collaboration
  Ability to work effectively within a team, collaborating with other departments such as IT support, facilities, and administration to provide seamless hardware support.Additional Skills
• Multitasking & Time Management
  Ability to manage multiple hardware-related requests and maintenance tasks simultaneously, ensuring timely resolution.
• Inventory Management
  Ability to track hardware devices, ensure adequate stock of consumables (e.g., toner, lamps), and manage equipment procurement for the university.
• Basic IT Support
  Understanding of basic IT support procedures to troubleshoot minor network issues or connect hardware to the University’s infrastructure.

Qualification Required:

Educational Qualifications

• Bachelors degree in Information Technology
• Computer Engineering, Electronics
• Other related computer studies from a recognized higher learning institution.

Experience :

At least two (02) years of experience in hardware maintenance in an academic or enterprise environment.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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