Summary
Date Posted: Tuesday, March 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
• Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

Required Criteria:
Minimum Educational Qualification:
• Bachelor degree/Diploma in ICT or any related field. Certifications in the domain would be an asset.

Experience:
• Preferably 1-2 years of proven experience in IT or technical functions

Languages:
• Preferably technical English

Knowledge:
• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
• Teaching and supporting skills

Objectives of the position:
Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Main Responsibilities:
• Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools and services in the Nduta project, in accordance with MSF standards, policies, protocols and procedures.
• Supervising, implementing, and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated.
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems.
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures.
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process.
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
• Support on TMS activities to Carry out scheduled preventive maintenace for all ICT and Telecommunications equipment to Address corrective maintenance tasks promptly and efficiently with all ICT and Telecommunications equipment when needed
• Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures.
• Define and manage stock of ICT-related spare parts to ensure adequate inventory levels.
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process.
• Liaise with LTL and ICT specialist at Coordination to ensure seamless coordination of activities.
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

CONTEXT SPECIFIC ACCOUNTABILITIES:
• Maintenance of all communication equipment’s (phone, handsets, VHF, HF, Vehicles VHF and HF …… etc).
• Ensure ICT equipment’s are protected and
• Updating of stock inventories
• Briefing users on the safety of ICT equipment MSF ICT policies and guidelines.

Core Competencies:
• Results and Quality Orientation Level 2
• Teamwork and Cooperation Level 2
• Behavioural Flexibility Level 2
• Commitment to MSF Principles Level 2
• Stress Management Level3

Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Submit your applications to MSFCH-Tanzania-Recruitment@geneva.msf.org
All Jobs

QUICK ALERT SUBSCRIPTION