Summary
Date Posted: 5th February 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: Tsh

JOB DETAILS:
Roles and Responsibilities
User Support
• Ensure availability of IT supportincluding on-call support for critical services
• Maintain the in-country IT systemsand integrations
• Develop and maintain OpCo level support processes and documentation
• Coordinate escalations and vendor related issues

IT Devices and Administration
• Availability of IT resources, support, assets and infrastructure to in-country operations.
• Audit IT security, process adherence, access controls and inventory
• Company process adherence and policy compliance

Vendor Management
Responsible for local vendor coordination, contracting, negotiations, performance (SLA)
Drive and coordinate continuous financial and service improvements e.g. new API functions

Financial Oversight and Control
• Country IT budget definition with finance
• Control and monitor local IT budget

People Management
Day to day management, coaching and development of in-country IT support staff
Recruitment of staff

Tactical and strategic alignment OPCO and Group
• Contribute to the continuous improvement of the Global IT Service portfolio; act as a partner to OpCo peers and product managers
• Ensure tactical alignment between in-country operations and Group IT
• Planning and coordination of local IT projects

Educational Qualifications
Bsc. in Computer Science or related field

Experience Requirements
A minimum of 4 years of relevant work experience in a position managing an IT function and projects.

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Job application procedure
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