Summary
Date Posted: 24th May 2019 , Base Salary: Not Disclosed

JOB DETAILS:
About the Company
Letshego Tanzania Limited t/a Faidika commenced operations in Tanzania in 2006 predominantly offering unsecured consumer loans, using the deduction at source model to Government and Parastatal workers, the company has managed to grow its customer base to more than 45,000 Tanzanians and is one of eleven Letshego Holding Ltd subsidiaries across Southern, East and West Africa."
JOB TITLE: IT Officer
JOB LOCATION: Da Es Salaam, Tanzania
EMPLOYMENT STATUS: Full time
Supervises:
Departmental Unit: IT Department
PRIMARY RESPONSIBILITIES:
The IT Officer shall be the first point of contact for all MIS related issues. He/she shall be responsible for the information systems user support for all LTL systems. Key focus areas are: user training on existing and new systems, responding to and addressing all escalated system issues and needs and ensuring MIS support remains constant.".

Key Responsibilities
• Provide 1st level support to all office assistants, back office, and finance personnel using the MIS System and all hardware related issues
• Ensure Daily backup of LTL Servers, Shared user documents and key user's laptops and PC’s
• Installation, maintenance, troubleshooting of PCs, printers, routers, access points, cabling and other software and hardware
• LAN and WAN installation and maintenance
• Provide periodic training for Back Office and Branch Personnel on system functions, upgrades, and changes
• Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Assist in testing for all network and infrastructure changes
• Assist in implementation of any system changes in Kenya.
• Ensure system maintenance issues are reported via the in-house tracking system and escalated if necessary, to the IT Manager Kenya or Network and infra resource in group.
• Work closely with the country IT Manager and Group IT resources to ensure IT system meets institutional needs and standards.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment and UPSs
2. Supervision & Training responsibilities:
• Ensure that Branch Office Administrator receive on-time technical support.
• Train all system users in system functionalities and any new technologies or upgrades.
• Report activities and challenges to supervisor on a regular basis
Other
• Ensure adherence to IT Policy by all staff
• Perform any other duty that may be delegated by the immediate supervisor or any other authorized manager at LTL
• Manage all Kenya network and infrastructure issues and ensure they are reported through the in-house tracking system and then onwards if necessary, to the IT Manager
• Work to continually improve efficiencies through technology and innovative concepts

Knowledge and Experience Required of Job Holder:
• Highly motivated self-starter who can operate well with minimal supervision.
• Committed in delivery of quality services of duties assigned
• Maintains confidentiality and integrity of the LTL IT Infrastructure system. These includes but not limited to cisco routers, juniper switches, assorted firewalls, VMware vsphere plus Veeam, Linux and windows servers, backup systems and hardware, access points etc.
• Generates timely and reliable reports on backups systems, wsus updates, security center update, server status updates etc.
• Support all aspects of incident management and also IT continuity management.
• Detail oriented and sensitive to figures.
• Technical lead to procurement team on matters to do with IT software and hardware procurement.
• Participate and lead in network and infrastructure maintenance exercises
• Ability to detect and prevent fraud and errors always.
• Good judgment and decision-making ability – as well as a TEAM PLAYER.
• Maintains a high level of integrity.
• Not corrupt, free from fraud claims, refined conduct
• Has positive attitude towards the mission and vision of the company.
• innovative and creative Flexible and willing to support in other duties.
• A person of good moral standing in the office and outside
• Well organized and sensitive to time management personal and business

Education Level
• Bachelor degree in Information Technology, Computer Science, or related field.
• A previous professional experience in an added advantage
• Proficient with Microsoft office, excel and power point environment
• Working experience of not less than 3yrs.

Job Experience Requirements: Working experience of not less than 3yrs

Job Skills: Not Specified

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Job application procedure
Interested and qualified applicants are requested to submit their application explaining why they are the best fit for the position by 3rd June, 2019 through email address: TZ.Human.Resources@letshego.com  Disclaimer: This Job Description is not an in-depth list of the duties and responsibilities associated with the position, Only Short-listed candidates will be contacted

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