Summary
Date Posted: Wednesday, July 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
JOB SUMMARY
The IT Officer is responsible for the delivery of consistent, information systems to support MTI’s programs within Tanzania. The IT Officer works closely with the Headquarters IT team in planning, budgeting, implementation and management of IT services. This position supports the IT needs of all Tanzania offices and staff and identifies, develops, implements and supports cost-effective technology to facilitate the services provided by Medical Teams.

JOB RESPONSIBILITIES
• Ensure consistent user support to all staff, including identifying and mentoring field office staff in each location to assist in troubleshooting IT issues.
• Serve as project manager for all IT projects, collaborating with management and Headquarters staff to identify technology needs and ensure solutions meet program requirements.
• Steward IT materials and assets, ensuring assets are issued and returned in line with Medical Teams policies
• Manage and coordinate the deployment, monitoring, maintenance, upgrade, and support of all user systems, including computers, operating systems, hardware, software, peripherals and voice services.
• Act as focal point to connectivity service providers and ensure stable connection levels are maintained in all locations.
• Supervise, plan and provide network security.
• Ensure valid software licensing for end-user systems and services and plan for renewals and new purchases, ensuring compliance with licensing requirements on all Medical Teams user systems.
• Conduct site visits and surveys to identify user needs, write technical evaluations, conduct vendor price comparisons and develop proposals for IT assets; coordinate with Headquarters IS department and Procurement Officer to budget and procure new and replacement equipment.
• Track IT budget and advise management on budget related matters.
• Support field operations staff in the identification and deployment of health information systems (HIS) ensuring appropriate access control and the security of staff and patient information.
• Assess staff training needs and implement training and mentorship in effective use of Medical Teams information systems, collaboration tools and storage repositories.
• Manage airtime and data subscriptions and disseminate to staff according to Medical Teams policies and procedures.
• Contribute to increased adoption of Medical Teams standard IT systems through promotion and training of staff in policies, procedures and systems.
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents wil remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations.
• Other duties as assigned.

EDUCATION, LICENSES, & CERTIFICATIONS
• Bachelor’s Degree in Computer Science or Business Information Systems or equivalent required.
• Microsoft Professional Certification or other certification preferred.

EXPERIENCE
• Minimum 4 years of experience providing technical support in busy environment, experience in systems administration, information security and providing training to end users.
• Experience working with INGOs is an added advantage.

KNOWLEDGE, SKILLS & ABILITIES
KNOWLEDGE
• Strong knowledge of networking, ERP and HIS systems, desktop operating systems, server management and VoIP
• Strong knowledge of wireless technologies
• Strong knowledge of information security policies and procedures
• Strong knowledge of troubleshooting techniques

SKILLS
• Skilled in troubleshooting IT issues
• Skilled in identifying IT needs and managing the IT budget.
• Expertise in WLAN developments
• Expert user of database systems (ERP, HIS)
• Skilled in developing and conducting training for staff on IT matters.
• Excellent interpersonal and communication skills, with ability to explain technical processes in everyday terms.
• Ability to communicate in English and Swahili, written and spoken.

ABILITIES
• Ability to work collaboratively with others.
• Ability to maintain confidentiality of staff and patient information.
• Ability to be flexible and manage stress, especially in resolving urgent IT issues.
• Ability to support Medical Teams Calling and adhere to the Medical Teams Code of Conduct
• Ability to remain professional in adverse and cross-cultural situations.
• Ability to independently plan, organize and follow through on plans and tasks.
• Detail oriented with an ability to maintain accurate records.
• Strong knowledge of telephony, networking, desktop operating systems, and troubleshooting techniques.
• Ability to handle multiple projects simultaneously.
• Ability to operate well in a fast-paced work environment.
• Ability to work flexible schedule and weekends as needed.

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
• All interested applicants who meet the criteria should email their application letter, CV, in either PDF or word only, including three work related referee to: recruitmenttz@medicalteams.org 
• Indicate your expected salary, current/previous salary, and notice period at the bottom of your CV.
• Indicate clearly the position applied for in the subject line “IT Officer”
• Application Deadline: ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬22/07/2024¬¬¬¬¬¬¬¬¬ at 1700HRS. Only the shortlisted candidates will be contacted for the interview. This position is open for 7 days only.
• Female applicants are strongly encouraged to apply. Medical Teams is an equal opportunity employer and committed to having a diverse workforce.
• Warning: Beware that Medical Teams does not charge a fee at any stage of its recruitment process (application, interview meeting, processing application, or any other fee). Medical Teams does not request any information related to bank accounts. If asked of any payment, please contact recruitmenttz@medicalteams.org. 

All Jobs

QUICK ALERT SUBSCRIPTION