Summary
Date Posted: Monday, November 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
Position:
IT Officer (1 position)

Reports to:
Regional IT Superintendent

Contract type:
Specified Period of Time contract

Position Purpose:
• Help ensure the availability, security, and smooth operation of IT infrastructures, while providing technical support to users and other technology staff.
• Support in improving the company’s IT systems and managing incidents, deploying new technologies, and updates according to group policies.
• Escalate unresolvable issues to IT services provider.

Roles and Responsibilities:
• Work to solve hardware and software issues (computers, printers, networks, etc.).
• Configure and install new computer equipment (PC, servers, etc.).
• Provide assistance for servers and local networks installations (LAN, WAN, VPN).
• Support physical technology infrastructure, including radio, security, and wireless.
• Respond quickly to major incidents to minimize service disruptions.
• Ensure that security patches and updates are applied regularly.
• Contribute to the planning and implementation of IT projects (new facilities).
• Participate in the evaluation and deployment of new technologies and tools.
• Maintain the IT inventory.
• Maintain IT records and queue priorities.
• Work collaboratively with other departments to identify IT needs.
• Ensure compliance with the company’s IT security policies.
• Train employees on software use and data security.
• Administer and maintain Microsoft 365 (user, group, license management).
• Manage Office 365 services such as Exchange Online, SharePoint Online, OneDrive, and Teams.
• Provide support for the use of Office 365 (Word, Excel, PowerPoint, Outlook, etc.).

Qualification/Experience:
• Degree in Computer Science, Information Technology, or equivalent.
• Two to Three years relevant experience in IT.
• Microsoft Office 365.
• Report writing.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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Company Address:
HR Manager,
Sotta Mining Corporation Limited,
P.O. Box 434, Mwanza.

The deadline for applications is 24 November 2024. Only shortlisted applicants will be contacted.

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