Summary
Date Posted: Tuesday, March 18 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
To enhance customer retention and satisfaction by analysing data-driven insights, identifying product performance trends, and addressing leakages to support strategic decision-making and improve overall department performance.

Main Responsibilities:
• Develop and implement retention strategies to reduce customer churn and enhance loyalty for personal products.
• Monitor customer lifecycle, identify at-risk customers, and propose proactive retention interventions.
• Analyse product performance metrics to identify growth opportunities and challenges in personal deposits and loans.
• Develop and maintain dashboards to track KPIs such as customer retention rates, product profitability, and loan recovery rates.
• Provide regular and ad-hoc reports to management on key trends, risks, and actionable insights.
• Conduct detailed reviews to identify revenue and operational leakages within the department.
• Work with cross-functional teams to recommend and implement solutions to plug leakages.
• Support new product development initiatives by providing market insights and trend analysis.
• Present insights and recommendations effectively to senior management and key stakeholders.

Knowledge and Skills:
• Advanced proficiency in MS Excel and data visualization software.
• Understanding and interest in financial/banking products and markets.
• Ability to explain and handle complex information clearly and simply.
• Good understanding of consumer deposit and loan products

Qualifications and Experience:
• Bachelor’s degree in economics, Statistics, Data Science, or a related field.
• Proven experience with data analytics tools such as SQL, Tableau, Power BI, or similar
• 2 years relevant experience

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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