Summary
Date Posted: Friday, January 17, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Regionally relevant. Locally grounded. With a history of doing business in Africa for over a hundred years, we have a presence across 12 countries in Africa. A career at Barclays Africa promises opportunity and challenge - an opportunity to be part of an organisation that is changing the future of banking, and the challenge to drive the change and lead us into the future. .

Job Description Customer Experience support: Assist in the Customer Experience roll out of various campaigns to drive customer service related matters. Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes | Customer Service Surveys: Ensure that data required by the survey house is received on time and accurate. Review reports on problems identified. Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey. | Statistics: Collection and consolidation of weekly, monthly and quarterly statistics. Track management expenses for Customer Experience costs and expenses | Switchboard Operators Management: Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning | Events Management: Plan, coordinate and execute events in driving a positive culture of Customer Experience | Internal support: Provide additional support to the Communication/Marketing areas

Job Skills: Not Specified

Qualifications Commercial mindset - Junior (Meets all of the requirements), Customer Excellence - Service Delivery (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Emotional intelligence (Meets all of the requirements), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Reasoning (Meets all of the requirements)

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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