Summary
Date Posted: Friday, March 07 2025, Base Salary: Not Disclosed

JOB DETAILS:
Main Purpose of the Job (Job Summary):
The job holder will be accountable for the retention of business and maintaining a good relationship with clients and intermediaries, ensuring an excellent customer experience journey.

Main Responsibilities:
• Ensure 90% retention of the existing portfolio, including organic growth.
• Improve customer relations with more interaction and communication with clients (touch points).
• Timely issuance of monthly and quarterly reports to communicate correctly and effectively on performance of schemes.
• Monitoring service and document delivery by other teams to ensure accuracy and timeliness.
• Logging of all issues on CRM and closure of assigned issues within set TATs.

Qualifications:
• Graduate in business-related degree (marketing, commerce, insurance, economics, statistics).
• Proficient in the use of Microsoft Office suite and packages.
• Professional insurance certificates/diplomas/advanced diploma.
• People management skills for both internal and external partners.
• Team player.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
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