Summary
Date Posted: Wednesday, January 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
Employment Opportunity

Company Name: Asilia Lodges and Camps Ltd
Position: Safari Operations Assistant
Department: Safari Operations
Reporting To: Safari Operations Manager

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

As a Safari Operations Assistant, your roles are vital in perpetuating our company’s aims, goals, and objectives!

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!

SCOPE AND PURPOSE OF THE JOB: 
To reconfirm safari and to communicate between office and guide before, during and after safari to ensure guests have a memorable stay.

Duties, Responsibilities & Performance Standards
Daily Duties
• Ensure the confirmation of accommodation bookings, maintaining clear communication with relevant establishments to guarantee seamless arrangements for safari participants.
• Organize and compile comprehensive safari files, containing all necessary documentation and information required for successful safari operations.
• Conduct thorough briefings for safari guides and transfer drivers, ensuring they are well-informed about itinerary details, safety protocols, and any relevant information to provide exceptional service.
• Facilitate the acquisition of permits from wildlife management authorities (WMA), Tanzania National Parks (TANAPA), and NCAA (Ngorongoro Conservation Area Authority) to ensure compliance with regulations.
• Summarize and organize all local flight bookings, ensuring accuracy and efficiency in travel arrangements for safari participants.
• Regularly confirm and update flight details to guarantee smooth travel logistics for safari participants.
• Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for a greater guest satisfaction.
• Take charge of the safari operations store, overseeing inventory management and ensuring all necessary equipment and supplies are available and in good condition.
• Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.
• Conduct thorough inspections of safari vehicles, preparing detailed reports to ensure the safety and reliability of the fleet.
• Manage the issuance of imprests and handle their timely retirement, maintaining proper financial documentation.
• Coordinate the procurement and replenishment of safari snacks and drinks, ensuring availability and variety for guests.
• Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.
• Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.
• Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.

Requirements
• Diploma in Tourism or any other related field
• Proven work experience (at least 2 years’ experience).
• Familiarity with Computer Applications and programs
• Able to work into multi-cultural environment.
• Strong multi-tasking skills.
• Excellent organizational skills.
• Commitment to a high level of customer service.
• Ability to handle sensitive matters with efficiency and discretion.
• Must be able to speak English fluently, other languages an advantage.

Essential Skills
1. Trustworthiness:
• Strong sense of integrity, ensuring trustworthiness in all professional dealings.
2. Ability to Work Under Pressure:
• Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.
3. Clear Communication Skills:
• Excellent communication skills with an emphasis on providing clear, timely, and candid information.
4. Independent Worker with Problem-Solving Attitude:
• Proven ability to work independently with minimal supervision, coupled with a proactive problem-solving attitude.
5. Computer Literacy:
• Proficient in computer literacy to effectively operate and navigate online management systems.
6. Faultless Administration Skills:
• Impeccable administration skills, ensuring accuracy and efficiency in all procedures.


Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
If you meet the requirements and are interested in this exciting opportunity, please submit your application and resume in a single PDF document by January 27, 2024, to joel@asiliaafrica.com 

Only shortlisted candidates will be contacted.


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