Summary
Date Posted: Wednesday, November 29 2023, Base Salary: Not Disclosed

JOB DETAILS:
Role
The main purpose of School Assistant is to be the main point of customer contact between parents
and the school.

Responsibilities
• Greet and welcome visitors, students, and parents in a friendly and professional manner.
• Answer and direct incoming calls to the appropriate personnel or department.
• Manage the front desk area, ensuring it is tidy, organized, and well-maintained.
• Maintain a comprehensive knowledge of the academy’s programs, services, and activities to provide accurate information to visitors.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Assist with scheduling appointments and managing calendars for faculty and staff.
• Register new students and maintain updated student records in the database.
• Coordinate with various departments to ensure smooth communication and operations.
• Provide administrative support, including typing, filing, and data entry tasks.
• Handle general inquiries and address concerns or complaints professionally and promptly.

KPIs
• Average wait time for visitors at the front desk.
• Number of successfully routed calls to the correct personnel or department.
• Accuracy and completeness of student records and registration information.
• Customer satisfaction ratings based on feedback from visitors, parents, and staff.
• Timeliness and effectiveness in providing administrative support to faculty and staff.

Qualifications
• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Proven experience as an Assistant or in a related customer service role.
• Exceptional communication skills, both verbal and written, with a courteous and professional demeanor.
• Fluency in written and spoken English and Kiswahili
• Strong organizational skills and the ability to multitask efficiently.
• Proficiency in using office equipment such as phone systems, computers, and printers.
• Familiarity with office software (e.g., Microsoft Office Suite) and the ability to learn new software quickly.
• A proactive and helpful attitude, with the ability to work both independently and as part of a team.
• Strong attention to detail to ensure accurate data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to adapt to changing priorities and a dynamic work environment.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure

Please send your Cv and Cover letter to hr@silverleaf.co.tz 


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