Summary
Date Posted: Friday, February 16 2024, Base Salary: Not Disclosed

JOB DETAILS:
About This Opportunity
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfilment and customer happiness. The role also includes owning the customer network support engineers’ team and working closely with the competence centres, global support, and product line maintenance teams.

What You Will Do
• Negotiation and argumentation.
• You possess PROPS-C process and hardware services knowledge.
• Change and improvement management skills.
• You have strong business understanding and Ericsson business knowledge.
• Financial competence and skills.
• You will promote knowledge sharing and mentoring.
• Trade compliance knowledge.
• Responsible for delivering results & meeting customer expectations.
• You will drive Ambitious & Commercial Thinking.
• Leading & Supervising.
• Deciding & initiating action.
• You are capable of coping with pressures & setbacks.
• Promote networking.

You will bring
• Experience: 7 -15 years
• Technical Skills: Cloud or Virtualization experience
• Leadership and management skills.
• Excellent interpersonal skills and strong customer orientation.
• Self-motivated and teammate.
• Ability to adapt to change.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

Work Hours: 8

Experience in Months: 84

Level of Education: Associate Degree

Job application procedure
Interested applicants?Click here to apply

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