Summary
Date Posted: Tuesday, June 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The ideal candidate for the position of Specialist Merchant Support should have an IT background and knowledge of Card Acquiring products (specifically E-commerce and POS) and services and should have experience in programming, analysis, and logical experience in support and problem-solving together with report writing skills as well as good communication skills.

Responsibilities for the Role
• Configuration of POS and QR codes for approved merchants, loading and dispatching devices to respective branches.
• Overseeing the E-commerce portfolio and integrated solutions on the technical aspect.
• Integration and mapping of approved e-commerce merchants
• To liaise with branch and channel support on Merchant account opening and ensuring availability of sim cards and receipt rolls for merchants.
• Coordinating Merchant vetting process and verification of Merchant supporting documents to ensure compliance with CRDB, BOT and card schemes operating standards and policy.
• Provide physical and remote technical support to merchants, RMs and branch champions on all acquiring products.
• Monitoring system performance, and uptime and updating all stakeholders whenever there are system challenges and following up on their resolution.
• Monitoring the activeness of configured POS devices, QR codes and e-commerce merchants and share reports.
• Develop scripts and simple web-based applications that will assist in the generation of reports, proper tracking of acquiring business and devices, and improve the overall merchant support.
• Coming up with value adds and innovative ideas and solutions, regarding merchant domains that will help RMs to easily sale and retain existing merchants.
• To identify, profile and report operational risk incidents related to merchant business activities.

Knowledge, Skills, Qualifications and Experiences Required For The Role
• Degree in Computer Science, IT, or a similar field
• A minimum of 2 years of experience in IT support, Merchant support or card-related support
• Experience in software development.
• knowledge of card payment technologies (e-commerce, POS and QR)
• Strong knowledge of programming languages and software development skills.
• Knowledge of reporting and analytics tools
• Knowledge of advanced Excel.
• Great Understanding of merchant business
• Strong knowledge of card standards (EMV) and Knowledge on PCI DSS
• Teamwork and Time Management

Deadline 19th June 2023



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified Click here to apply

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