Vacancy title:
System Admin: VAS & Call Center Apps

Jobs at:
Vodafone

Deadline of this Job:
16th July 2018

Duty Station:
Dar es Salaam, Tanzania

JOB DETAILS:

Role purpose:

• Manage systems capacity & performance of VAS & Call Center Systems.
• Manage data for Call Center Applications.
  
• Ensure systems and applications security.
  
• Manage the systems/applications configuration.
  
• Manage systems problems, Incidents and requests as per the SLA.
  
• Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.
  
• Manage systems/applications changes
  
• Manage Projects related to the Middleware applications, interfaces and Database
  
• Provide assistance in managing the following VAS applications whenever required: USSDII,WAP

Key accountabilities & Responsibilities

• Responsible & Accountable for the Data Value Added applications Monitoring, Backup & Restore, Traffic analysis and Control for optimal service standards provisions
  
• Gateway, Bulk Messaging Gateway, Call Center and Middleware, Device Offer, MyVodacom app,Corporate Website and Smart Notification applications
  
• Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
  
• Call Center applications Management, Administration, Integration, Delivery and Support.
  
• Accountable for security of VAS & Call Center applications in line with VTL standards, policies, procedures and industry best practices
  

VAS and Call Center Systems Acquisition

• Assist in acquiring and maintaining application software.
  
• Assist in acquiring and maintaining Technology Infrastructure.
  
• Setting and maintaining IT & Billing policies and procedures.
  
• Installation of applications on VAS & Call Center Applications servers.
  
• Manage changes to the systems or applications via change management process.
  

VAS and Call Center System Management

• Manage performance of VAS and Call Center Applications.
  
• Ensure continuous service with high availability and minimum disruption
  
• Ensure security of VAS and Call Center applications by safeguarding against unauthorized access of VAS applications and systems
  
• Manage VAS applications configurations
  
• Manage VAS applications problems and incidents including performing corrective action and/or escalating to suppliers.
  
• Provide first line support to VTL customer care team in resolving problems experienced by VTL clients during their interaction with VAS applications.
  
• Manage data processed by VAS applications including ensuring data integrity, confidentiality, availability and security.
  

DVAS System Operations

• Administration of all VAS applications users.
  
• Installation, Configuration, fine tuning, and optimization of VAS systems software and applications.
  
• Automation of routine task through scripting and intelligent system design. Vet all performance reports for all applications to confirm if they operate up to standard.
  

DVAS System Monitoring and Evaluation

• Monitor and evaluate on regular basis the performance of all VAS applications.
  
• Monitor and evaluate on regular basis service level agreements with third party vendors
  
• Monitor and evaluate on regular basis the internal SLA performance of VAS Applications.
  

Self-Development

• Maintain PDP
  

QUALIFICATIONS AND TRAININ, WORKING EXPERIENCE

• B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years’ experience.
  
• Position requires strong technical skills
  
• Minimum of 2 years’ experience
  
• Good experience in Information Technology Systems
  
• Management and Operating Systems and Databases
  
• Understanding of Network Management Processes
  

Core competencies, knowledge and experience

• IT Systems administration
  
• TCP/IP Network administration
  
• Systems Monitoring & Analysis Tools
  
• Operating Systems
  
• IT Systems Management Processes
  
• Database Management/Administration
  
• Systems Development Life Cycle (SDLC)
  
• Information Systems Security
  
• IT Systems Administration experience
  
• Systems Operations
  
• Systems integration
  
• Web based programming
  
• Net development framework
  
• Java development Framework
  
• RDBMS Databases - MS SQL Server, Mysql
  
• Windows 2003 Server, UNIX/Linux Operating Systems
• IDS design and management
• RHCE would be an added advantage

Job application procedure
Click here to apply
https://vodafone.taleo.net/careersection/2uk/jobdetail.ftl?job=1247169