Summary
Date Posted: Friday, September 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job purpose
• You drive adoption, penetration and ARPU of customers across all segments, products and services to ensure MTMSL meets its targets by designing and implementing strategies and initiatives that will help the company meet its objectives

Our ways of leading
• We lead by Connecting, lead by Owning, lead by Delivering, lead by Change and lead by Vision. You will live our values of Trust, Passion, Simplicity, Integrity and Innovation.

Core responsibilities
• Design Customer Value Management (CVM) strategic initiatives that will lead to customer base growth and optimal value extraction from all the existing and new segments in the business to meet the set targets.
• Manage customer life cycles to ensure growth in usage, value, ARPU and reduction of churn in each stage of the life cycle
• Design and implement the pricing strategy to ensure the company has optimal prices and commissions in the market with highest ROI
• Design and implement CVM strategic initiatives to grow the business footprints, network health and capillarity.
• Lead the analytics and reporting teams to ensure availability of proper visibility and timely delivery of key reports.
• Lead the Data Science team to apply scientific and statistical methods in extraction of insights, development of models, problem solving and analytics in general to ensure quality and competent approach towards various commercial and non-commercial initiatives
• Support the other teams with preparation of business cases for investment requirements, promotions and communication budget and any other business case requested by management and follow through to ensure there is return on investment
• Participate in designing and implementation of new products, new use cases, new propositions and ad-hoc initiatives when needed to extract value, grow or defend the segments of the business (customers, merchants, agents, corporates, etc.) and market share both in value and volume
• Any other task assigned by management

Educational qualification
• Bachelor’s Degree in Mathematics, Computer Science, Statistics, Economics, Actuarial Sciences, IT, Engineering or a related field
• Master’s degree in any of the above is an added advantage

Minimum experence & essential knowledge
• 5+ years’ experience in a similar or any commercial role in the Telecom, Bank or Fintech sectors
• Understating of mobile money products & services and how mobile money works in general
• Exceptional analytical, conceptual, and problem-solving abilities
• Ability to conceive or understand business ideas/concepts and translate them into business value
• Strong understanding of the organization’s goals and objectives
• Proactive, organized and customer-oriented person with excellent communications skills


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
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