Summary
Date Posted: Wednesday, November 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Key Duties and Responsibilities
• Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
• Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;
• Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
• Track all IT end user related requests within the Internal Service desk ticketing system;
• On-boarding and off-boarding users including identity and access management;
• Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
• Provide basic IT induction training to end users;
• The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
• Perform additional duties and assignments as required in support of internal IT systems.

Education and Work Experience
• Bachelor’s degree in Information Technology
• Minimum of two (2) years relevant work experience.
• Good understanding and working knowledge of service support policies, processes and procedures.
• Good knowledge of troubleshooting relevant enterprise applications including SAP.
• Strong knowledge and experience in supporting MS Windows & MS Office Suite.
• Good knowledge of relevant hardware support and installation procedures.
• Good knowledge of IT infrastructure and applications.
• Strong problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Ability to work effectively under pressure.
• Customer service orientation.

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

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