Summary
Date Posted: Friday, October 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Responsibilities
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Record activities, solutions, and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Develop and provide user training for basic hardware and software use.
• Provide backup technical support for network including router, firewall, and wireless access point.
• Provide support and training to contractors on mobile applications
• Maintains open communication and positive working relationship with staff.
• Maintain IT inventory on the IT inventory software.
• Conduct regular checkups on devices.
• Undertake any other related duties as assigned by the line management from time to time

Knowledge and skills
• Conduct regular checkups on devices.
• Computer literacy, particularly good working knowledge of Microsoft Office Suite/365 Office Apps
• Software installation
• Hardware setup
• Computer repair and troubleshooting

Experience:
• Relevant First Line/Helpdesk Support experience
• 1 year experience working in IT role(s)
• Strong knowledge of Microsoft-based Operating Systems (OS) with emphasis on Windows desktop technologies (Windows 10)
• Basic networking experience
• IT First Line Support Officer Job Vacancy at ENGIE Energy Access (Africa)

Qualifications:
• A Diploma or Degree in Computer Science, Information Technology, or any other related field.
• Experience in and good working knowledge of Microsoft Office Suite/365 Office Apps
• We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

How to Apply:
TAP / CLICK HERE TO APPLY

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