Summary
Date Posted: Tuesday, October 18, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Responsibilities:
• Planning, designing, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications and domains.
• Make recommendations for new equipment and services to purchase and works with various vendors for procurement liaising with the procurement and logistics manager.
• Assist in the organization and inventory of all hardware and software resources.
• Support with the setup and installation of new laptops/ PC’s for users and test configurations prior to installation.
• Log tickets in the Service desk system for calls, requests, enquiries and incidents; allocate to the responsible personnel; and ensure that all issues are resolved and all tickets are closed.
• Provide technical support to all program and support staff and troubleshoot both software and hardware issues by performing root cause analysis.
• Provide Internet Protocol (IP) network support and troubleshoot network issues
• Monitor the internet connection and bandwidth ensuring that Service Level Agreements are adhered to.
• Monitor the availability and quality of the network connection at Bases and camp offices on a daily basis.
• Provide technical support on application software used by the programs.
• Monitor, plan, and coordinate the distribution of client/server software and service packs.
• Support set up and training for cloud storage systems – One Drive and Sharepoirt.
• Provide secondary support in scheduling, monitoring and logging server backups on a daily basis.
• Safeguard DRC data, ensure compliance to all DRC IT policy standards such as IT security protocols, social media use.
• Carry out assessments on the IT asset quality, provide maintenance and recommendations on replacements.
• Assist with the procurement specifications, installation, and configuration and updating of hardware and software such as memory, network cards, adapter cards and printers.
• Provide support in the management and disposal of IT assets and prepare the relevant documentation.
• Train Program staff on IT matters as required. Implement capacity building plan, including budget, in participatory way, which should include various methodologies, including mentoring, training and advice.
• Provide secondary support for the Dynamics system.
• Prepare reports on specific projects undertaken.
• Develop technology solutions upon request for the Program.

Experience and technical competencies:
• A minimum of Three year’s relevant working experience in IT
• Good verbal communication skills in English and Kiswahili
• Proven commitment to accountable practices.
• Knowledge of working in challenging environments.
• Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
• Excellent communication skills, calm and a good sense of humor.
• Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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