Summary
Date Posted: Wednesday, September 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Implementation Specialist

Key responsibilities:
• Implement solutions to clients per sales/agreements.
• Perform post-implementation reviews to ensure the sustainability of solutions.
• Ensure prices are charged per sale/agreed with clients with no leakage of income.
• Solicit business from existing and new customers by increasing digital channel utilizations.
• Discuss customer needs; gather customer information and advice on Bank services/products.
• Conduct clients and staff awareness/training for the new systems/solutions to be/deployed.
• Conduct regular branch and client visits to solicit new business with a view to increasing the organic flow of NFI/or transactional volume and retaining clients.
• Participate in driving and implementing the strategy for Transactional digital business growth.
• Participate in organizing and delivering client marketing and sales programs for transactional digital offerings/products.
• Arrange and facilitate meetings with key members of potential customer management.
• Follow up with potential customers and ensure completion of documentation requirements.
• Liaise with operations for efficient transaction processing to ensure superior customer service by minimizing complaints and disputes.
• Collaborate with several other units/departments e.g. ICT, Treasury, Corporate banking, Operations, Finance, Compliance, Marketing and Customer experience
• Regular reviews of implemented solutions to identify gaps and suggest ways to fix them
• Ensure Compliance with internal & external Guidelines on transactional business activities.
• Review and provide feedback on client satisfaction surveys, and respond to customer complaints.

Experience, Knowledge and Skills Requirements
• Bachelor Degree in Bachelor’s Degree in Business Administration, Finance and related field from a credible university.
• Minimum of 3 years experience in business implementations of sales solutions to clients.
• Relationship Management skills.
• Project management skills.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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