Summary
Date Posted: Wednesday, February 19 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Description:
• Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 150 active customers L7, 1.5M monthly recurring revenue and ARPU > $2.9
• Resolving service interruptions at the Hub level and timely resolving customer complaints.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Coordinate with Technicians to resolve all technical issues in Hubs and ensure Hub Uptime.
• Reinforcing, building and coaching on competencies and behaviors of Jaza Stars, Super Stars, Inventory Stars and Technicians that demonstrate effective compliance of brilliant basics.
• Assign Hub tech issues which need immediate assistance to the Technicians that may result in service interruption.
• Supporting the Technicians on transport and other resources necessary to accomplish tasks in the field
• Manage customer service experience at the Hub level by timely resolving charging issues and supporting Jaza stars in resolving customers’ complaints.
• Identify potential growth problems and suggest prompt solutions
• Build and maintain relationships with local government officials and represent the company in all legal affairs.

Qualifications:
• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 3-5 years of experience in team leadership and management roles, preferably within the energy, FMCG, or related industries.
• Deep understanding of operational processes, including inventory management, logistics, and customer service.
• Experience in implementing and managing operational procedures and ensuring compliance with company policies.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Strong coaching and mentoring skills.
• Strong understanding of business principles, including profit & loss management, budgeting, and financial performance analysis.
• Ability to develop and execute strategic growth plans.
• Proven ability to drive revenue growth and achieve business objectives.
• Strong customer orientation with a focus on customer satisfaction and building long-term customer relationships.
• Ability to analyze data, identify trends, and make data-driven decisions.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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