Summary
Date Posted: Friday, November 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

About the Role
Burn is looking for a Repair Services Assistant who will support the Repair Services Coordinator in the execution of warranty functions. The candidate will provide an oversight role to facilitate the realization of customer satisfaction and inventory management.

Roles and Responsibilities
• Liaise with the Repair Services Coordinator to manage and track service station inventory through the weekly stock take.
• Liaise with the Repair Service coordinator to restock service stations
• Assist in tracking warranty parts dispatched to repair stations through ERP and Excel
• Assist in tracking consumption of inventory through service orders
• Maintain records of all warranty expenses for reporting purposes.
• Establish and maintain communication with service station personnel
• Provide initial and ongoing training on product repair to service station personnel.
• Liaise with the Repair Service Coordinator to onboard new service stations.
• Promptly identify and communicate any abnormal field failures.
• Prepare reports and documentation of service station trips and training, including product photos and physical samples.
• Ensure BURN-approved standard operating procedures are properly implemented.
• Liaise with the Repair Service Coordinator to ensure service stations and all related repair processes meet expected standards.

Skills and Experience:
• Diploma in a business-related background
• 1-2 years of relevant work experience
• Proficient in Microsoft Office
• Self-driven and a team player
• Attention to detail and excellent organizational skills
• Strong verbal and written communication skills
• Knowledge in inventory management will be an added advantage




Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

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