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Vacancy title:
Transaction Monitoring and Dispute Management
Jobs at:
KCB BankDeadline of this Job:
Sunday, December 01 2024
Within Tanzania , Dar es Salaam, East Africa
Summary
Date Posted: Monday, November 25 2024, Base Salary: Not Disclosed
Learn more about KCB Bank
KCB Bank jobs in Tanzania
JOB DETAILS:
Job Description
· Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
· Resolving ECRM/ITSM Card related queries
· Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
· Daily monitor online transactions and resolve all issues related to 3D authorization.
· Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
· Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
· Oblige to any other job as assigned from time by the line manager
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Job Info
Job Identification
3170
Posting Date
11/25/2024, 09:01 AM
Apply Before
12/01/2024, 09:00 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
Job application procedure
Interested and Qualified,Click here to Apply
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