Summary
Date Posted: Friday, November 29, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Introduction To process claims in an expeditious and professional manner thereby meeting the customer’s expectations and the overall departmental objectives. The Claims department plays a significant role in upholding the company’s credibility in its ability to meet its liabilities. Motor insurance claims are numerous, and the business landscape is very competitive. .

  Job Specification
• Register and post new claims and processes them within the set standards to ensure quality customer service is given.
• Set initial reserves for new claims and recommend reserve changes
• Close files as payment/recoveries are made
• Ensure prompt salvage & reinsurance recovery payments are received and communicated to Accounts for posting
• Prepare claim summary reports
• Track by regularly updating the claims register to determine progress of the claim and advising customers on status.
• Raise and record payment requisition voucher, forwarding the requisition to finance department and tracking the file to ensure that the cheque/credit note is received back for dispatch to the claimant within the stipulated period.
• Identify and pursue recoveries at the point of claims registration & processing (facultative, treaties, excess of loss, co-insurance and TPO) and issuance of demand letters then passing on to legal section.
• Promptly attends to customer’s complaints and inquiries and obtain feedback from customers and ensure customer satisfaction.
• Prepare claims statistical monthly/quarterly reports to ATI, Commissioner of
• Insurance and any other reports as directed by assistant manager or claims manager and ensuring that they are dispatched on time and maintaining records.
• Ensure good relationship with Finance & U/Writing as per agreed SLA’s

Job Skills: Not Specified
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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