Summary
Date Posted: Monday, February 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Duties and Responsibilities
• To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;
• To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
• To handle customer issues in a pleasant, confident, and very helpful telephone manner;
• To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
• To handle contentious calls effectively, with empathy and assertiveness;
• To record detailed customer inquiries, requests and complaints into the system for further management;
• To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
• To work as part of customer service team and maintain good relation with other team members; and
• To perform any other Duties as may be assigned by supervisor.

Qualification and Experience
• Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions


Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
To apply follow this link http://portal.ajira.go.tz/index.php/advert/display_advert/3974 

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