Summary
Date Posted: Thursday, August 31 2023, Base Salary: Not Disclosed

JOB DETAILS:

KEY DUTIES INCLUED;
• To identify customers and their needs,
• To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided,
• To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually,
• To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment,
• To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc. vi. To facilitate training of other employees in customer care issues and encourage sharing of experience and,
• To perform other duties as may be assigned by supervisor.

QUALIFICATIONS:
• Holder of Bachelor Degree in Customer Care, Business Administration (Majoring in Marketing), Commerce, Marketing, Human Resource, Mass Communication, Tourism
• Management, Travel and Tourism, International Relations, Sociology and Certificate of Airport Security Awareness Training or equivalent qualifications from a recognized
• Institution.


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

All applicants must be Citizens of Tanzania;
People with disabilities are highly encouraged to apply and should indicate clearly in their application letter;
Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts; Postal address/post code, e-mail and telephone numbers;
Applicants should apply on the strength of the information given in this advertisement;

Applicants must attach their certified copies of the following certificates:-
• Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
• Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
• Form IV and Form VI National Examination Certificates;
• Professional Registration and Training Certificates from respective
• Registration or Regulatory Bodies, (where applicable);
• Birth certificate;

Attaching copies of the following certificates is strictly not accepted:- • Form IV and form VI results slips;
• Testimonials and all Partial transcripts;

An applicant who is retired from the Public Service for whatever reason should not apply;
An applicant should indicate three reputable referees with their reliable contacts;
Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania
(NECTA);
Professional certificates from foreign Universities and other training institutions should be verified by The Tanzania Commission for Universities (TCU) and
National Council for Technical Education (NACTE); xi. Presentation of forged certificates and other information will necessitate to legal action;
The applicant who will submit the application through e-mail address provided bellow should attach all necessary attachments as one document or file in PDF format;
Only short listed candidates will be informed on a date for interview;
Deadline for application is on 7th September, 2023 and;
Interested applicants should submit their applications through info@airports.go.tz  or to the following address.
The Director General,
Tanzania Airports Authority,
1206 Kipwa Airport Street, P.O.Box 18000,
DAR ES SALAAM.




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