Summary
Date Posted: Thursday, March 06 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
We are seeking a highly skilled and self-driven ICT Technician to join our dynamic IT team. The ideal candidate will have strong expertise in networking, desktop support, and server administration, including Active Directory, email systems, surveillance & security systems, and computing servers. The ICT Technician will be responsible for installing, maintaining, and troubleshooting IT systems, ensuring optimal network performance, user support, and server security. If you have a passion for technology, problem-solving, and a proactive approach to IT support, we encourage you to apply!

Key Responsibilities:
Network Administration & Infrastructure Support:
• Install, configure, and maintain network devices such as routers, switches, firewalls, and access points.
• Manage LAN, WAN, VLANs, VPNs, and wireless networks, ensuring high availability and security.
• Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, and firewall configurations.
• Perform structured cabling, IP addressing, and bandwidth optimization.
• Monitor and maintain network security, including intrusion prevention, access control, and firewall management.

Desktop & User Support (Helpdesk & IT Support):
• Provide 1st and 2nd level support for desktop computers, laptops, printers, and mobile devices.
• Install, update, and troubleshoot operating systems (Windows, Linux, macOS) and software applications.
• Manage user access and authentication for Active Directory, email systems, and enterprise applications.
• Support remote users through VPN, Remote Desktop, and cloud applications.
• Train staff on IT best practices, cybersecurity awareness, and system usage.

Server & Systems Administration:
• Install, configure, and manage Windows & Linux servers, including Active Directory and Group Policies.
• Administer and support file servers, print servers, domain controllers, and backup servers.
• Manage email systems (Microsoft Exchange, Office 365, Google Workspace) and ensure mail flow security.
• Perform regular backups, disaster recovery planning, and system updates.
• Monitor server performance, apply security patches, and prevent system vulnerabilities.

Surveillance & Security Systems:
• Install, configure, and maintain surveillance & security systems, including IP-based cameras and access control systems.
• Troubleshoot video storage, network connectivity, and remote monitoring issues.
• Ensure secure storage, retrieval, and backup of surveillance footage.
• Work with the security team to maintain biometric and entry management systems.

IT Security & Compliance:
• Implement and maintain cybersecurity policies to protect company data.
• Manage firewalls, antivirus, and endpoint protection systems.
• Ensure compliance with IT security policies, GDPR, and data privacy regulations.
• Perform penetration testing, security audits, and vulnerability assessments.

IT Asset Management & Documentation:
• Maintain an up-to-date inventory of IT assets, hardware, and software licenses.
• Document network diagrams, system configurations, and IT troubleshooting procedures.
• Work closely with vendors, ISPs, and service providers to ensure efficient IT operations.

Required Qualifications & Experience:
• Diploma/Degree in IT, Computer Science, or related field.
• 3+ years of experience in IT support, networking, and system administration.
• Proficiency in Windows Server (2016/2019/2022) and Active Directory management.
• Experience with networking equipment (Cisco, MikroTik, Ubiquiti, Fortinet, etc.).
• Hands-on experience with firewalls, VPNs, VLANs, and network security principles.
• Knowledge of email systems (Microsoft Exchange, Office 365, Google Workspace).
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with surveillance & security systems, access control, and biometric systems.
• Strong understanding of IT security policies, data protection, and compliance requirements.

Preferred Certifications (An Added Advantage):
• CCNA / CCNP – Cisco Networking Certification
• MCSA / MCSE – Microsoft Server Administration
• CompTIA A+ / Network+ – Hardware & Networking
• Fortinet NSE / MikroTik MTCNA – Firewall & Network Security
• ITIL Foundation – IT Service Management

Key Competencies & Personal Attributes:
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Good communication and customer service skills.
• Ability to prioritize tasks and handle multiple responsibilities.
• High level of integrity and confidentiality in handling sensitive information.


Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

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