Summary
Date Posted: Friday, May 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
24/7 Proactively monitor, conduct level 2 troubleshooting, and escalate all incidents and problems raised within Network operation center (NOC) which will or has the potential to degrade bank services, and ensure service delivery meets and exceeds business customers expectations by maintaining the value of the services.

Main Responsibilities:
• To work with the Development team and understand the new products and systems and ensure the right support is provided throughout the transition period.
• Second level support for all DSS and onboarding services.
• To work with the Development team and understand the new products and systems and ensure the right support is provided throughout the transition period.
• Support and solve common and basic issues faced by customers such as solving minor knowledge issues, providing detailed support process information, and fulfilling user’s requests that need IT involvement.
• Perform and coordinate root cause analysis of Incidents and share RCA/incident reports.
• Daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
• Manage all incidents and problems logged regarding self-service and channels ensuring SLA(s) and customer expectations are met.
• Prepare daily, weekly, and monthly performance statistics for the performance of services and data center infrastructure, status reports, and graphical aids for management.
• Automate and consolidate all manual morning health check reports.
• First level support for all self-service channels and services ensuring proper escalation to second level support.
• Automate and consolidate all manual morning health check reports.

Knowledge and Skills:
• Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and Middleware
• Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
• Experience in developing with two of the following languages; C#/.Net, PHP, Java and Objective-C/Swift (added advantage)
• Experience with web application technologies including; CSS3, HTML 5 and JQuery/JavaScript
• Good interpersonal skills.
• Creative, innovative, aggressive and a team player.
• Flexibility to work on shift rotation basis
• Good observation and analytical skills.
• Familiarity with Agile development methodologies.
• Experience with varieties of databases and object-relational Mapping (ORM) frameworks.
• Knowledge of programming and shell scripting, e.g., Java, Python, Bash script
• Linux & terminal commands
• DevOps skills

Qualifications and Experience:
• Bachelor’s degree in computer science or related academic field.
• Experience with the following tools GIT, NetBeans IDE/Eclipse, Visual Studio and Android Studio.
• Two years’ experience in handling Monitoring Tools (Microfocus) in large corporate organizations.
• Two years’ experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Database.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

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