Summary
Date Posted: Monday, October 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
2 Officer; Agent Onboarding and Optimization - Fixed term (2 years)
Job Location :
Head Office, Hq

Job Purpose:
To vet and approve agent's applications during onboarding and follow-up on individual performance of the onboarded agents in line with procedures and regulations

Main Responsibilities:
• Ensure all approved agents and within the assigned Zones and aggregators have been contracted and the contracts are retrievable and are up to date
• Responsible for uploading new agents, POS reallocations, POS additions, blocking and other portal / system functionalities for agents of assigned zones or aggregators
• Provide agents and optimization status of agent's portfolios
• Share reports of agents onboarded whenever required
• Ensure termination process is adhered for both voluntary and involuntary Agents. See the process end-to-end and ensure that the relationship between the bank and the Agents via Branches does not end without proper alignment.
• Support online refresher trainings and Wakala related servicing activities
• Conduct 360 check of Wakala activities under assigned portfolio and recommend strategies for portfolio growth where necessary. This will entail having reports on active and inactive POS / replacement on a weekly basis to ensure TAT
• Provide prompt resolution to Branches / customer queries belonging to assigned portfolio, both internal and external. Should maintain soft copy of all reported queries to be discussed on unit sessions and meetings on weekly basis.
• Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.
• Ensure a perfect environment (Shared Folder) managed in terms of Controls by performing utmost best practices in organization of Wakala documentation and records.

Knowledge and Skills:
• Business understanding of branch operations, operational portals, products, and screening.
• PC literate
• Good communication and presentation skills
• Quality and customer focus-oriented skills
• Ability to work in teams Qualifications and Experience:
• Graduate in Banking, Business Administration, or related field
• Experience in Banking, Microfinance, Payment systems, or support.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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