Summary
Date Posted: Monday, March 10 2025, Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities:
• Operational Support: Assist the Operations Manager with day-to-day operational tasks, including processing new members, maintaining member records, and ensuring strict adherence to standard operating procedures.

• Process Monitoring: Monitor and evaluate the efficiency of operational workflows to ensure compliance with internal policies and regulatory requirements, identifying areas for improvement.

• Data Management: Maintain and update member data, ensuring accuracy in client information, contributions, and fund performance records. This includes handling tasks such as KYC updates to meet regulatory standards.

• Coordination with Departments: Collaborate with IT, finance, customer care, and other departments to address operational issues and implement solutions that enhance service delivery.

• Risk and Issue Resolution: Proactively identify operational risks or issues and escalate them to the Operations Manager in a timely manner for resolution.

• Assist in Preparing Operational Reporting: Prepare and submit periodic reports to the Operations Manager, summarizing key metrics, risks, and actionable recommendations for process improvements.

• Support for New Product Launches: Contribute to operational readiness for launching new products by ensuring that processes, systems, and workflows are aligned for smooth execution.

• Document Imaging: Scanning of all necessary operational documents including application forms, letters and other important documents.

• Ad Hoc Tasks: Undertake additional responsibilities and tasks as assigned by the Operations Manager to support the department’s objectives and overall organizational goals.

Candidate Experience Requirements:
• Minimum of 2 years of experience in operations or administrative roles within financial services.
• Familiarity with pension fund operations is an added advantage.
Qualifications:
• Bachelor’s degree in Business Administration, Finance, or related fields.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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