Summary
Date Posted: Wednesday, August 30 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
Transforming ideas into market realities through user experience, visions, designs, prototyping, storytelling, customer interaction and product roadmaps and ensuring User Experience/ User Interface (UI/UX) designs which helps define the success of a product.

Main Responsibilities:
• Receiving concepts from users within/outside the bank and map idea generators with product owners/sponsor
• Receive, review, ideate, brainstorm and feedback on ideas shared from bank networks
• Lead and organize concept review panel and refine requirements from products owners’ a with wider bank stakeholders.
• Define customer problems by understanding their needs, wants and what motivates them.
• Translate the concepts into product/idea viability by taking everything that you know about the user and identify the problems, the potential to make user’s lives better.
• Perform user experience research using Human centered design methodology
• Carry out product feasibility study on all large digital initiatives
• Design the UX/UI framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
• Test products with the customer to improve usability
• Create a clear customer journey mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
• Responsible for Research & Development (R&D) for all our products/solutions within the bank
• Implement a Proof of Concept (POC) for products within the innovation lab before wider commercialization or market tests.
• Analyze new offerings, opportunity, and improvement from market study on products/solutions working closely with the product owners.

Knowledge and Skills:
• Business analysis and design
• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
• Innovative and creative
• Ability to establish and manage structures, processes and standards.
• Strong planning, organization and documentation skills
• Excellent research, analytical, and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology.
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
• Ability to act as a project driver, facilitating the achievement of required tasks
• Ability to work effectively within a team
• Coaching, leading and motivation skills
• Ability to priorities, meet deadlines and work under pressure

Qualifications and Experience:
• Bachelor’s Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Marketing Statistics, /Accounting & Finance or equivalent
• Human Centered Design certification will be an added advantage
• 3-5 years of experience in product design/ product development or Innovation department
• Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantage

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job closing date: 12-Sep-2023

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified Click here to Apply

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