Summary
Date Posted: Friday, November 12, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
ABOUT ROCK SOLUTIONS LIMITED:
Rock Solutions Limited (RSL) is a medium sized Tanzanian company specialized in supplying drilling and mining equipment to various reputable and large scale mining companies in Tanzania, Its operations are highly based in Mayolwa Village along Usagara-Kigongo Ferry High Road (about 25 km from Mwanza City) with its supporting offices in Dar Es Salaam and Arusha. RSL intends to recruit qualified Tanzanians in the field of Procurement & Supply Chain Management

JOB TITLE: Procurement & Logistics Officer (3 posts)
• Functional area: Logistics/Warehouse/Order Processing/Customer Relations
• Location: MWANZA
• Company Name: Rock Solutions Limited
• Date of Posting: November 12, 2021
• Last date to apply, November 19, 2021

LINE OF REPORTING:
The Procurement & Logistics Officer shall report to the Procurement & Supply Chain Manager

POSITION OBJECTIVE:
This position is responsible for customer support and interaction with both customer centers and suppliers. It is also responsible for order management as well as shipping and expediting orders from overseas suppliers.

QUALIFICATIONS:
Must be registered with PSPTB Bachelor Degree or Advanced Diploma in Procurement and Supply Chain Management or Equivalent

EXPERIENCE
• 3 to 5 years’ experience in a Procurement and Supply Chain role
• Relevant experience in large scale Mining Industry
• Knowledge of accounting software packages, Microsoft Office Tools
• Experience in customer service and logistic handling

PERSONAL ATTRIBUTES:
• Excellent command of English and Swahili Languages (oral and written)
• Ability to interact with peers in all departments to achieve common goals
• Ability to represent Rock Solutions Limited in a professional manner with high integrity
• Demonstrate sense of urgency
• Good project management skills; ability to multitask
• Computer literate .
• Ability to develop creative solutions to customer requests

PRINCIPAL RESPONSIBILITIES:
• Coordinate and liaise with the procurement and inventory controllers, customers and suppliers to ensure accurate and on time delivery of customer order material, backordered items, parts pricing and product identification
• Receive, process and expedite orders and enquines for customers.
• Answer all incoming customer calls/emails in a professional manner.
• Coordinate shipping of all orders with terms as requested by the customer.
• Maintain customer orders by processing changes, auditing holds, coordinating pricing, etc.
• Review order backlogs, expedite shortages, and communicate order status information
• Liaise with multiple departments to ensure customer satisfaction through proper coordination of on-time order throughout
• Research and resolve customer issues such as cancel lations, order changes, etc. sent via ticketing system in a timely manner
• Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company
• Identify potential customer needs/opportunities to grow the business
• Keeping privacy of credentials and communication between Rock Solutions and customer or suppliers.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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Job application procedure
• Application Cover Letter (Subject should be Procurement & Logistics Officer)
• A detailed CV, email and telephone contacts, names, addresses and contacts of three referees
• Copies of relevant Academic, Professional and other Certificates (Original Certificates should be presented during interviews .
All applications should be channeled through ajira@rocksolutions.co.tz  only.
APPLICATION DEADLINE:
• Your Application should be emailed on or before 19th November, 2021 at 23:59 hours
• Only shortlisted candidates will be contacted for interviews

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