5 Relationship Manager
2025-04-15T09:22:33+00:00
CRDB Bank Plc
https://www.greattanzaniajobs.com/jsjobsdata/data/employer/comp_2278/logo/CRDB%20Bank%20Plc.jpg
https://www.crdbbank.co.tz
FULL_TIME
KARIAKOO BUSINESS CENTRE
Dar es Salaam
00000
Tanzania
Business Management and Administration
Management
2025-04-22T17:00:00+00:00
Tanzania
8
Job Purpose
The primary objective of the Relationship Manager, MSMEs, is to drive the growth of quality assets (loans) and liabilities (deposits), while cross-selling other banking products within the assigned area. The role requires cultivating and maintaining strong business relationships with existing and new customers, aligned with the Bank’s strategic objectives.
Principle Responsibilities
1. Loan Portfolio Growth:
- Identify and negotiate new business opportunities to expand the loan portfolio, off-balance-sheet facilities, and generate both interest and non-interest income in line with the business centre’s annual targets.
- Follow up on sales leads and ensure timely closure of the sales pipeline.
- Provide business development support by identifying opportunities within the assigned area and devising strategies for benefits realization.
- Advise on the development and monitoring of strategic plans, including target market identification, sector analysis, and local market surveys based on customer feedback.
- Assess the performance of the business centre and recommend corrective actions for any deviations from set targets.
2. Deposit mobilization
- Actively solicit deposits from MSME customers and other market segments to meet the centre’s deposit targets.
- Grow and maintain the customer base through the opening and management of funded business accounts (e.g., HODARI and BIASHARA accounts).
3. Cross selling
- Promote and cross-sell all Bank products and services to MSME customers.
4. Portfolio Management
- To ensure adherence to all terms and condition of approved loans.
- Take prompt action for delinquent cases.
5. Relationship management
- Develop and maintain business relationships with existing and potential customers on behalf of the bank. Act as bank’s key contact person to MSME customers
- To manage customer complaints, ensuring complaints are well addressed to satisfaction
- Initiate and conduct customer engagements to retain them and enhance loyalty
6. Capacity Building to MSME Customers
- Train MSME customers on the SME toolkit aspects to ensure that customers are empowered with knowledge to manage their businesses and enjoy bank’s products and services to become good customers of the bank.
7. Reporting
- Preparation and submission of periodic reports as may be required by management.
Qualifications Required
- Bachelor’s degree in business related field including Business Administration, Banking and Finance, Accountancy, financial management and any other related field.
- Knowledge of financial and investment analysis
- Strong analytical and quantitative thinking
- Strong written communication skills
- Being well versed with software/technology used in finance/banking
- Basic MS-Word and Excel skills
- Attention to detail and diligence
Loan Portfolio Growth: Identify and negotiate new business opportunities to expand the loan portfolio, off-balance-sheet facilities, and generate both interest and non-interest income in line with the business centre’s annual targets. Follow up on sales leads and ensure timely closure of the sales pipeline. Provide business development support by identifying opportunities within the assigned area and devising strategies for benefits realization. Advise on the development and monitoring of strategic plans, including target market identification, sector analysis, and local market surveys based on customer feedback. Assess the performance of the business centre and recommend corrective actions for any deviations from set targets. 2. Deposit mobilization Actively solicit deposits from MSME customers and other market segments to meet the centre’s deposit targets. Grow and maintain the customer base through the opening and management of funded business accounts (e.g., HODARI and BIASHARA accounts). 3. Cross selling Promote and cross-sell all Bank products and services to MSME customers. 4. Portfolio Management To ensure adherence to all terms and condition of approved loans. Take prompt action for delinquent cases. 5. Relationship management Develop and maintain business relationships with existing and potential customers on behalf of the bank. Act as bank’s key contact person to MSME customers To manage customer complaints, ensuring complaints are well addressed to satisfaction Initiate and conduct customer engagements to retain them and enhance loyalty 6. Capacity Building to MSME Customers Train MSME customers on the SME toolkit aspects to ensure that customers are empowered with knowledge to manage their businesses and enjoy bank’s products and services to become good customers of the bank. 7. Reporting Preparation and submission of periodic reports as may be required by management.
Bachelor’s degree in business related field including Business Administration, Banking and Finance, Accountancy, financial management and any other related field. Knowledge of financial and investment analysis Strong analytical and quantitative thinking Strong written communication skills Being well versed with software/technology used in finance/banking Basic MS-Word and Excel skills Attention to detail and diligence
JOB-67fe255918a79
Vacancy title:
5 Relationship Manager
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
CRDB Bank Plc
Deadline of this Job:
Tuesday, April 22 2025
Duty Station:
KARIAKOO BUSINESS CENTRE | Dar es Salaam | Tanzania
Summary
Date Posted: Tuesday, April 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose
The primary objective of the Relationship Manager, MSMEs, is to drive the growth of quality assets (loans) and liabilities (deposits), while cross-selling other banking products within the assigned area. The role requires cultivating and maintaining strong business relationships with existing and new customers, aligned with the Bank’s strategic objectives.
Principle Responsibilities
1. Loan Portfolio Growth:
- Identify and negotiate new business opportunities to expand the loan portfolio, off-balance-sheet facilities, and generate both interest and non-interest income in line with the business centre’s annual targets.
- Follow up on sales leads and ensure timely closure of the sales pipeline.
- Provide business development support by identifying opportunities within the assigned area and devising strategies for benefits realization.
- Advise on the development and monitoring of strategic plans, including target market identification, sector analysis, and local market surveys based on customer feedback.
- Assess the performance of the business centre and recommend corrective actions for any deviations from set targets.
2. Deposit mobilization
- Actively solicit deposits from MSME customers and other market segments to meet the centre’s deposit targets.
- Grow and maintain the customer base through the opening and management of funded business accounts (e.g., HODARI and BIASHARA accounts).
3. Cross selling
- Promote and cross-sell all Bank products and services to MSME customers.
4. Portfolio Management
- To ensure adherence to all terms and condition of approved loans.
- Take prompt action for delinquent cases.
5. Relationship management
- Develop and maintain business relationships with existing and potential customers on behalf of the bank. Act as bank’s key contact person to MSME customers
- To manage customer complaints, ensuring complaints are well addressed to satisfaction
- Initiate and conduct customer engagements to retain them and enhance loyalty
6. Capacity Building to MSME Customers
- Train MSME customers on the SME toolkit aspects to ensure that customers are empowered with knowledge to manage their businesses and enjoy bank’s products and services to become good customers of the bank.
7. Reporting
- Preparation and submission of periodic reports as may be required by management.
Qualifications Required
- Bachelor’s degree in business related field including Business Administration, Banking and Finance, Accountancy, financial management and any other related field.
- Knowledge of financial and investment analysis
- Strong analytical and quantitative thinking
- Strong written communication skills
- Being well versed with software/technology used in finance/banking
- Basic MS-Word and Excel skills
- Attention to detail and diligence
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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