6 Customer Service Agents Jobs at Airco Holdings Limited - Career Opportunity in Tanzania
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Vacancy title:
6 Customer Service Agents

[ Type: FULL TIME , Industry: Estate , Category: Customer Service ]

 

Jobs at:

Airco Holdings Limited

Deadline of this Job:
30th September 2019  

Duty Station:
Within Tanzania , Tanzania , East Africa

Summary
Date Posted: Tuesday, September 17, 2019 , Base Salary: Not Disclosed


JOB DETAILS:
AIRCO HOLDINGS Limited is a concessioned ground handler at Mwanza Airport. We provide quality and safe services and have diligent staff in passenger handling and cargo/freighter handling. The company is dynamically growing and has expanded its operations regionally to Juba, Republic of South Sudan, where it is operating at Juba International Airport. Our core values are reflected in our motto, “safety and quality first”. We cling dearly and do not compromise on these. .

Responsibility:
You will be answerable to the Customer Services Controller on your day to day duties. You are required to appear smart and clean while on duty and conduct yourself with such responsible attitude even after duty hours.
MAIN DUTIES AND RESPONSIBILITIES
• Preparation of the check-in counters, manifests, boarding passes, DCS and printers for pax. check in;
• Preparation of documents like General Declaration and other ships papers for the departing flight;
• Cordially greet passengers by name when checking in;
• Check in procedures must be adhered to by asking for pax.ID against his/her booking/ticket issued;
• Ensure that, passengers are asked about packing of their personal baggage not to include restricted /hazardous items.
• Ensure all baggage are properly weighed and any excess weight is properly charged for and receipt issued;
• Ensure correct labels & tags are placed on baggage for proper destination;
• Liaise with the Carriers ‘Representatives for check in of PRM, Sick or Pregnant cases requiring medical certificates
• Ensure passengers do not take long in the checking process at your desk
• Assist in directing pax to the departure Lounge;
• Make announcements for departure, arrival, delay or any other required public announcement as directed by your Supervisors.
• Assist in the Boarding process for pax.by extracting boarding passes, directing passengers to board buses/ aircraft smoothly;
• Ensure use of correct hand signals when marshaling the driver of the bus, Operator on GSE when positioning or reversing equipment or vehicle;
• Ensure passengers access to the airside is on orderly manner;
• Ensure doors, passenger steps are safe for use;

Job Skills: Not Specified


  MINIMUM ACADEMIC QUALIFICATION AND EXPERIENCE
The ideal candidate for this position should have the following qualifications and experience:
• Possession of Diploma in Business Administration, or equivalent from Aviation College recognized by TCAA/ICAO.
• Knowledge and competence in information and communication technology (ICT) application.
• Load sheet/Dispatch course from A recognized College by TCAA/ICAO
• Working experience prior to a reputable Ground Handling Company of a minimum of 2 years will be an added advantage.
• Applicants who are fresh and meet the criteria are advised to apply, training will be provided.


Job Education Requirements: Not Specified


PERSONAL ATTRIBUTES
Ultimately, applicants for the above positions are demanded to possess the following attributes:
• A very high level of integrity, honesty and sense of responsibility,
• Ability to work under pressure and produce expected results,
• Ability to work in a dynamic team,
• Ability to self-manage, achieve results and meet deadlines,
• Willingness to work beyond the call of duty.
• Ability to read and write in English.

 

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Job application procedure
Application letter with Curriculum Vitae (CV) attaching e-mail address or day time contact telephone number, together with photocopies of certificates and transcripts (Certificates from Foreign Universities should be verified by the Tanzania Commission for Universities (TCU ), Birth certificate, one passport size photo and names, and contacts of three referees should be addressed to reach the under-mentioned by 30th September, 2019.

Lobbying and canvassing for employment will not be entertained and may result to candidate’s disadvantage. Application should be sent via E-mail address: recruit@aircoholdings.co.tz  RECOMMENDED: Tanzanian candidates who meets the criteria and below 45 years of age are encouraged to apply.

NOTE: Only short-listed candidates meeting the above criteria will be called to attend the interview.


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Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 30th September 2019
Duty Station: Tanzania
Posted: 17-09-2019
No of Jobs: 6
Start Publishing: 17-09-2019
Stop Publishing (Put date of 2030): 18-09-2065
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