Summary
Date Posted: Wednesday, September 15, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Vacancy Title: Sales Executive (8 Post)
Report to: Shop Manager
Department: Retail
Location: Mbeya, Korogwe, Mwanza, Njombe, Dodoma Peripheral and Kigoma
Application deadline: 17th September 2021 (2300hrs EAT)

About Us
MM Connect Ltd is a company that is in a partnership with Vodacom Tanzania Limited in the Retail & Whole sales, M-Commerce service and device distribution service in Tanzania. We challenge, partner, distribute and innovate to connect people through franchise business, and communities across Tanzania regions. Delighting our customers/partners and earning their loyalty drives us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. We are therefore seeking to recruit high caliber, skilled, motivated, result-oriented and self-driven candidate with high integrity, retail business analytical skills to fill the position of Sales Executive in the aforementioned locations.

PURPOSE OF POSITION
To be responsible for customer service, M-Pesa service and other retail services rendered in Vodacom Shops in Tanzania.
MAJOR RESPONSIBILITIES
• Providing customer service to Vodacom customers as per agreed SLA.
• Product branding and upselling numerous products to customers.
• Recommending potential products/services to management by collecting customer information and analyzing customer needs.
• Making close follow up on customer problems to ensure resolution, proper and timely feedback.
• Resolving customer queries, providing solutions and ensuring escalation is closed.
• Securing all products both inside and outside the office premises
• To manage all sales and service in Vodacom shop or Service Desk.
• To act as a role model to other staff and maintain peaceful environment by resolving conflict and avoiding bias amongst staff.
• Selling Vodacom products (airtime, phones, and new sim cards).
• Resolving product & service queries as well as cross-selling products and services.
• To provide service with speed, simplicity and accurate as per Vodacom SLA.
• Providing cash deposit and withdrawal at M-Pesa desk.
• New sim card registration as per TCRA requirement and Vodacom SLA.
• Making proper follow up to all customers issue and inquiry
• Daily report preparation.

Attributes, Core competencies, knowledge, and experience:
• Skills in Sales Management
• Not above 30 years old
• Strong financial and analytical and commercial experience
• Excellent Leadership & Communication skills
• Strong Negotiations skills
• High degree interest in mobile devices, platforms, and other Tech
• Knowledge of products and services
• Entrepreneurial and Commercial Thinking
• Creating and Innovating
• Working with People
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Coping with Pressure
• Flexible for relocation within Tanzania

Must have technical/professional qualifications:
• Diploma/Bachelor degree in any field from a recognized higher learning institution.
• The applicant should be ready to be work in Mbeya, Korogwe, Mwanza, Njombe, Dodoma Peripheral and Kigoma “(Please do not apply if not interested to work within the specified locations)”.
• Ability to work in a fast paced environment.
• Very good communication skills and business acumen with un-questionable integrity.
• Applicant should be aware of Vodacom products/services.

Skills
• Digital Advocacy
• Competitor Awareness and Cross-Sell
• Ownership
• Building Rapport
• Resilience
• Building and Proposing Solutions
• Empathy
• Objection Handling and Negotiation
• Identifies Customer Needs

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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Job application procedure
Candidates who meet the requirements should submit their cover letter and CV to; recruitment@mmconnect.co.tz  indicating the job title you are applying for on the subject line “Sales Executive - (Indicate location in blanket)”. Only shortlisted candidates will be contacted and the interview will take place in Dar es Salaam. For more details about MM Connect Ltd, please visit us at www.mmconnect.co.tz 

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