Summary
Date Posted: Thursday, February 13 2025, Base Salary: Not Disclosed

JOB DETAILS:
Role Objective
• To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.
• Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required.

Duties and Responsibilities
Area of responsibility
• Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.
• Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.
• Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.
• Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.
• Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.
• Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests.
• To carry out any other duties assigned by management.

MINIMUM EDUCATION, QUALIFICATIONS & SKILLS
Education & Experience –
• Two years college diploma in any discipline
• OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School certificate.
Special Skills & Knowledge:
• Required: Proficient in English (Spoken & Written) Desirable: Additional Language skills.
• Proficient in MS Office
• Good Communication/Interpersonal skills
• Advanced GDS skills and technical knowledge and understanding

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

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