Summary
Date Posted: Monday, October 09 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Application & Access Management Analyst is responsible for the end-to-end coordination of running core banking system end of day (EOD) process on daily basis, as well as coordinating the user access management review and monitoring activities.

Responsibilities
• Run the bank’s core banking system end of day (EOD) daily process
• Create, generate, and customize EOD and start of the day (SOD) reports in business objective (BO) server.
• System optimization and process improvement
• Performing analyses on software application functionality and suggesting improvements.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Provide technical support for enterprise-level application systems.
• Providing front-end support to clients and colleagues in other departments.
• Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users and external application or service suppliers where necessary.
• Establishing the causes of application errors and escalating serious concerns to the Senior Engineer.
• Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
• Maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
• Assist with implementation of ICT application projects. Provide technical input where required.
• Develop, implement, and maintain user access management processes and procedures.
• Define, implement, and monitor processes for the minimal, controlled usage by technology staff of those wide-range access permissions necessarily held for support purposes.
• Perform daily Joiners/ Movers/Leavers (JML) report review and address issues accordingly including timely removal of access permission.
• Generate and/or prepare user’s profiles reports that detail their access rights for different systems.
• Forward user profiles report to business units for their reviews within agreed timelines.
• Forward exceptions picked during the user access reviews including access rights that violate the segregation of duties (SoD) principle.
• Document user access reviews and ensure signed off review sheets are properly filed for future reference.
• Continually devise ways of improving processes and procedures around reviews of user access
• Provide information related to user access rights issues as requested by auditors.
• Address audit and Management Assurance findings by performing actions under area of responsibility.
• Ensure controls defined in audit finding closures or management assurance reports related to area of responsibility are embedded in daily operations.

Requirements
Knowledge and Experience
• Advanced Diploma or University degree on relevant field
• BSc., BSc (Eng.) or BSc (Computers/IT) (Preferred)
• 3 years + experience in IT application support field preferably in the banking and financial industry
• Well-rounded understanding of technology, operations, and business processes
• Frequent System Downtimes
• Handling support activities with regard to staff with various skills levels and different cultures over long distances with no regular physical contact
• Liaising with vendors and having to deal with language barriers, etc.
• Application availability, Stability and Operational functionality challenges experienced by the business users, as well as system accesses management issues and controls
• Inadequate user knowledge on access management controls and requirements



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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