Summary
Date Posted: Tuesday, August 06 2024, Base Salary: Not Disclosed

JOB DETAILS:
To operate as the first point of contact and provide an exceptional level of service to Personal Banking (PB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Qualifications
Minimum Qualifications
Type of Qualification: Bachelor Degree
Field of Study: Commerce, Banking, Accounting, Business Administration
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Additional Information

Behavioral Competencies:
• Adopting Practical Approaches
• Embracing Change
• Examining Information
• Following Procedures
• Generating Ideas
• Interacting with People
• Producing Output
• Seizing Opportunities
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards

Technical Competencies:
• Active Listening
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified? Click here to apply

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