Summary
Date Posted: Friday, April 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
Reports to: Head of Retail
Location: Arusha

Mission:
• Ensuring overall Branch Management; staff management, business growth and development, operational excellence
• Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.

Scope of Duties:
• Prepare the branch budget and strategy and ensure profitability
• Establish and develop sales opportunities to archive targets and meet customers’ expectations
• Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
• Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff
• Implement, monitor and analyze the achievements of the branch objectives.
• Build and improve the quality of business and retail clients
• Make regular customer visits to retain existing customer s and to build loyalty
• Promote new business by selling banks products to new clients
• Prepare and analyze credit applications for presentation to credit department.
• Review all branch reports and oversee daily operations of all areas of the branch
• Check and forward daily and weekly reports to Head office departments
• Manage and monitor team workflow at the branch in line with set targets
• Ensure service delivery standards are maintained in the branch
• Ensure branch staff comply with statutory regulations and bank internal procedure n
• Be involved in corporate social responsibility to improve visibility for the bank
• Monitoring the overstepping reports and advising accordingly
• Monitoring of commercial risk and debt collection
• Manage term deposits
• Provide customer balances
• Advise walk in clients on the various accounts and facilities
• Monitors and analyses with Sales Coordination Unit the quantitative and qualitative achievements of the branch
• Implements business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives
• Ensures development of branch profitability Any duty as may be assigned by a supervisor and or Head of Retail

Technical Know How:
• Knowledge of banking.
• Knowledge of market practice.
• Excellent analytical and interpretational skills.
• People management skills.
• Budgeting skills.
• Excellent planning, organisation and execution skills.
• Positive and flexible attitude towards change and competition.
• Computer literacy and familiarity with standard office computer applications.
• Strong problem solving and decision making skills

Professional skills & Experience:
• Degree in either Commerce, Finance or Marketing.
• A minimum of 4 years’ experience in Banking Operations.
• A good understanding of Banking Operations and Products.
• Knowledge of Microsoft Excel Products.
• Excellent interpersonal and communication skills.
• Conflict resolution skills.
• Negotiation and influencing skills.
• Team player and strong leadership and management skills

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

All the applicants should submit their application letter, CV and Certificates not later than 15th April 2024 to email: hr@boatanzania.com 
OR
THE HUMAN RESOURCES DEPARTMENT
BANK OF AFRICA – TANZANIA
NDC DEVELOPMENT HOUSE
OHIO / KIVUKONI STREET
P.O Box 3054
DAR ES SALAAM
TANZANIA.
NOTE: We shall communicate to only successful candidates who will meet all the requirements above.


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