Summary
Date Posted: Friday, January 31 2025, Base Salary: Not Disclosed

JOB DETAILS:
To meet branch Retail and SME Financial Targets through a world-class Sales and Service Management system and within established product programs through the branch. To work closely with the Central Operations Unit to operate and maintain a smooth-running and operationally efficient branch, that conforms to the financial institutions and BOT regulations, rules, and guidelines issued from time to time. This will include servicing corporate customers.

Roles & Responsibilities
• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
• Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control.
• Understand your customer base and identify opportunities to build and grow profitable Relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow your relationships with existing customers.
• Responsible for the operational efficiency of the branch and the productivity of its staff.
• Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up-to-date records of all transactions including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with a specific focus on financial security.
• Take ownership of resolving complex problems, working with colleagues in other offices /
• Branches to provide a seamless experience for your customers.
• Provide a superior level of customer relations and promote the service culture through coaching, guidance, and staff motivation.
• Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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