Summary
Date Posted: Wednesday, September 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Call Center Agent is responsible for handling customer calls (in and outbound) to provide information and customer support such as the remote troubleshooting of technical and service-related issues.

Responsibilities
• To handle a high volume of inbound calls from customers with varying levels of questions and concerns
• To conduct outbound calls to gather customer feedback for MySol customer satisfaction surveys
• To resolve customer’s questions and concerns using a computerized system
• To forward customers’ questions and concerns to the responsible department, if the problem cannot be solved by Customer Care
• Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
• Seeking opportunities to learn and develop within Mobisol and through training
• Undertake any other related duties as assigned by the line management from time to time

Knowledge and skills
Experience:
• Minimum experience of one year in customer service in a Call Center environment and/or in a high-call volume environment
• Experience assisting and escalating customers/clients’ issues
• Excellent verbal communication skills, and ability to communicate with many different types of people
• A person that does not give up after facing challenges
• A person eager to grow and learn
• Proven track record of going above and beyond to get the job done
• Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy, and quality at all times.

Qualifications:
• Minimum holder of a Diploma in Marketing, Sales, Business Administration, or any other related field.

Language(s):
• Fluency in Swahili and English languages with excellent verbal communication skills

Technology:
• Experience in using Microsoft applications, computer, and smartphone literate.


Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure

Interested applicants?Click here to apply


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