Summary
Date Posted: Wednesday, August 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
Are you passionate about sports and gaming? Do you excel in customer service and communication? Join our dynamic team as a Call Centre Agent at KING BET a renowned betting company dedicated to providing exceptional sport betting and gaming experiences to our customers.

Key Responsibilities:
• Provide outstanding customer support via phone, email, and chat channels.
• Assist customers with inquiries, account management, and technical support related to betting services.
• Educate customers on betting options, odds, promotions, and responsible gambling practices.
• Resolve customer issues and complaints promptly and professionally, ensuring customer satisfaction.
• Report to the team leader and collaborate with various supervisors to meet the needs of the customer service unit.
• Escalate all necessary issues to management in a timely fashion
• Maintain accurate records of customer interactions and provide a report to the team leader.

Requirements:
• Graduate (Diploma or equivalent in any Field)
• Excellent communication skills in English and Swahili (written and verbal).
• Experience with computers, browsers, and mobile devices
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and work effectively in a fast-paced environment.
• Team Player with a positive “can do” attitude
• Ability to learn and adapt in a fast and dynamic, multinational, multilingual and
• multicultural environment;
• Must be able to work 24/7 on Day or Night shifts and weekends/holidays as scheduled.
• Candidates with sports betting knowledge and betting are highly preferred
• Previous experience in a call center or customer service role is an advantage.
• Previous experience in a betting company in the same position is highly preferred.

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

If you’re enthusiastic, customer-focused, and ready to embark on an exciting career in the betting industry, we want to hear from you! Apply now by sending your resume and cover letter subject=CALL CENTER AGENT Or you may deliver your applications to KING CASINO 2nd/ 3rd Floor, Palm Village, Mikocheni (Warioba Street)
Only short-listed and successful candidates will be contacted

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