Client Services Specialist job at Omziki Distribution

Vacancy title:
Client Services Specialist

[ Type: FULL TIME , Industry: Professional Services , Category: Customer Service ]

Jobs at:

Omziki Distribution

Deadline of this Job:
Tuesday, April 30 2024 

Duty Station:
Within Tanzania , Dar es Salaam, East Africa

Date Posted: Wednesday, April 17 2024, Base Salary: Not Disclosed

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Learn more about Omziki Distribution
Omziki Distribution jobs in Tanzania

Omziki is a digital music distribution company that provides artists and labels with distribution, rights management, and creative services. We monetize billions of monthly music streams.

The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.

• Provide excellent customer service to our clients via email, and live chat.
• Assist customers with platform questions, troubleshooting and general distribution inquires.
• Answer product-related questions and provide information about our music catalog, releases, and promotions.
• Handle customer complaints and escalate complex issues to management.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.
• Contribute to the continuous improvement of our customer service processes and procedures.

• High School Diploma or Bachelor’s Degree in Business Administration or a related field
• 3+ years experience in customer service or a related field, preferably in the music industry.
• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer skills, including experience with CRM software and Microsoft Office.
• Strong problem-solving and time management skills.
• Ability to work effectively both independently and as part of a team.

• $150.00 – $500.00

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Is Music Everything? Email Your CV to Hr@Omziki.Com 

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Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Tuesday, April 30 2024
Duty Station: Dar es Salaam
Posted: 17-04-2024
No of Jobs: 1
Start Publishing: 17-04-2024
Stop Publishing (Put date of 2030): 17-04-2077
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