Summary
Date Posted: Saturday, October 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
POST COMMERCIAL MANAGER – 1 POST
POST CATEGORY(S) HR & ADMINISTRATION
EMPLOYER Kibaigwa Urban Water Supply and Sanitation Authority
APPLICATION TIMELINE: 2021-10-15 2021-10-28
JOB SUMMARY WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE

DUTIES AND RESPONSIBILITIES
• To head the Department responsible for customer services and follow up of payments of water bills by customers;
• To advise the Utility Manager on all issues concerning business of the Authority;
• To check and direct subordinates on customer data collection, entry, computations and analysis to ensure they are effectively and efficiently done;
• To develop and implement strategies for meeting customer demands for water and improving customer service;
• To check on customer database to ensure it is up-dated regularly and current;
• To direct subordinates to ensure that a customer survey is carried out continuously to understand the current credit status and needs of customers;
• To monitor availability of water supply at public supply points as per stand pipes;
• To supervise disconnections and reconnections of water supply of defaulting customers to ensure they are timely carried out;
• To manage the communication between customers and the Authority to ensure that customers are informed of all developments regarding water and sanitation services they can get from the Authority;
• To manage meter readings, calculation of water bills, preparation and distribution of the bills;
• To coordinate appropriate procedures for collecting and disseminating customer queries, complaints or concerns to ensure that they are soundly attended and resolved;
• To monitor the revenue collections from customers and recommends appropriate policies or plans to ensure timely payments;
• To set-up annual billing or revenue collection targets depending on the service supply and demands of consumers, and devises appropriate methods to achieve them;
• To monitor and facilitate continuous customer survey or inspections to ensure that all customers are registered and that water supplied to consumers is billed according to the agreed procedures;
• To set-up and coordinate mechanisms for identifying, verifying and recommending vulnerable groups and individuals who may qualify for free water services according to the guiding policies;
• To periodically coordinate and analyze prepaid meter training needs in order to ensure they cope with the required technology and environment;
• To conduct open performance review and appraisal of subordinates and gives feedback;
• To develop individual objectives/targets and performance standards as part of the individual performance agreement in consultation with the immediate superior; and
• To perform any other duties as may be assigned by the Managing Director.

QUALIFICATION AND EXPERIENCE
Bachelor degree/Higher Diploma/Advanced Diploma in Business Administration or equivalent qualifications from a recognized institution with at least three (3) years working experience in a similar organizations in a position of dealing with customers.
REMUNERATION As per Authority scheme of Service

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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Job application procedure
Apply at: http://portal.ajira.go.tz/index.php/advert/display_advert/3660 
The deadline for submitting the application is 28 October 2021.

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