Summary
Date Posted: Thursday, August 31 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The purpose of the job is to oversee and support unified communication infrastructure (Data, Voice, Video & IM, audio and video Conference, and presentation) to satisfy business and customer requirements (flexibility, availability, performance, security, and continuous improvement).

Key Responsibilities:
• Manage multiple unified communications infrastructure projects and operational tasks.
• Responsible for design, staging, configuration, implementation, and support for VoIP & Contact centre systems and configurations installations as necessary.
• Configure and maintain LAN and WAN for voice services.
• Install, configure, upgrade, and troubleshoot Cisco unified infrastructure applications.
• Coordinate and maintain different IP Telephony enhancements, Unified collaboration systems, Presentations and Audio-Visual facilities.
• Install and maintain Unified Communications Systems (CUCM, CUC, UCCX, IMP, AQM) applications.
• Configure and maintain standard QoS templates across all network devices.
• Provide support to UCS operations across the network.
• Provides world-class customer service to internal and external customers.
• Performs analysis of unified communications needs and contributes to the design of network architecture, integration, and installation.
• Monitors and maintains Unified Communication Systems and makes necessary recommendations for additional resources or hardware augmentations.
• Prepares and maintains UCS configuration documentation and changes.
• Conduct research and propose appropriate recommendations on unified communication products, services, protocols, and standards in support of user experience continuous improvements.
• Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
• Consult with the management and design access policy for the acceptable use of the unified communications services.
• Prepare and maintain spare part lists, monitor inventory, and ensure that all the critical parts for unified communications systems are always available for fault repair and emergency requirements.
• Review and Support unified communications enhancement of the existing infrastructure through periodic upgrades (hardware & software)

Experience, Knowledge, and Skills Requirements
• Bachelor’s degree in computer systems, Technology, or any other equivalent and relevant qualification from an accredited institution.
• 5+ years of Cisco technical experience, including design, implementation, and support of Cisco Unified Communications solutions.
• Extensive hands-on experience with ACD and IVR solutions
• Cisco Unified Contact Center Express technologies
• Knowledge/ Experience of H.323, H248, MGCP and SIP.
• Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP.
• Expertise with Signaling Protocols – ISDN, CAS, Analogue, T1/E1 PRI and E and M.
• Experience / Knowledge of compression algorithms – G729, G711, G722 etc.
• Extensive experience configuring, implementing, and troubleshooting QoS.
• Experience supporting Call Centers, including setup, configuration and troubleshooting of toll-free numbers desirable.
• Strong knowledge of voice, video and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
• Knowledge of audio and video conferencing backend systems, Cisco TMS, voice gateways, Cisco MCU, Content Servers, VCS controller and VCS expressway.
• Scripting and UC application development skills.
• Expert practical knowledge of Cisco Collaboration Systems.
• Data analysis and problem-solving skills.
• Strong planning and organizing skills.
• IT Service Management skills.

Deadline 14th August 2023


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested applicants Click here to apply

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