Vacancy title:
Corporate relationship Officer

Jobs at:
AAR Insurance (Tanzania) Limited

Deadline of this Job:
22nd October 2018

Duty Station:
Tanzania

Summary
Date Posted: 8th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

AAR Insurance (Tanzania) Limited is a subsidiary of AAR holdings which is the largest and most successful private insurance company in East Africa. In Tanzania its head office is in Dar es Salaam and branches are in Arusha and Mwanza.

JOB DETAILS:

AAR Insurance Tanzania Limited offers equal employment opportunities to qualify men and women.

In line with our corporate of constantly renewing and enhancing our key performance areas we wish to engage the following

Corporate relationship Officer

Purpose of the Position
To provide client satisfactory by ensuring that their needs are fully met as per AAR's obligations to them with adherence to company rules and regulations under minimum supervision.

The successful candidate will be based in Dar es Salaam and will report to corporate relationships supervisor.

Key performance areas

• Handling customer queries
  
• Reports in renewal
  
• Customer survey
• Monitor clients
  

Duties Include

• Constantly monitoring clients by being in {ouch to their maximum satisfaction -
  
• Handling ail customer queries, mails, phones or walking clients
  
• Creating and implementing strategies and programs that will ensure sustained retention of AAR’s client
  
• Ensuring that reports e.g. Renewal notices are sent 10 clients 3 months before expiring date.
  
• To facilitate and ensure that customer survey is done.
  
• To ensure that funeral benefits in members are paid in time. -
  
• Any other duties assigned to you by the customer service manager
  

Key Performance Measures:

• High customer retention
  
• Improved customer satisfaction
  
• Minimum Level of customer companies
  
• 3 corporate visits per week
  

Level of education, skills and experience

• Diploma /Degree in human resources, Marketing or insurance
  
• An insurance qualifications e.g. COP or higher will be as added advantage
  
• Clear and effective communications skills
  
• Good presentation skills
  
• At least two years experience in customer service accounts